Program Coordinator Cabarrus County

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate volunteer and Little recruitment by partnering with School liaisons to develop and implement recruitment strategies. Work with workplace partners and school partners to ensure seamless, comprehensive, and timely service; participate in meetings to coordinate logistics, share program plans, and obtain feedback. Enroll youth and volunteers in the program: conduct orientations, interviews, assessments, and assign match development plans according to the BBBS Service Delivery Model. Match youth and volunteers: determine matches and facilitate match meetings at the program site, accommodating schedules. Maintain accurate Matchforce records as required by the BBBS Service Delivery Model. Provide ongoing match support, strengthen relationships, and provide match training per the BBBS Service Delivery Model. Conduct volunteer enrollments, orientations, interviews, and completion of enrollment processes; assess volunteer background. Conduct client enrollments including parent/child interviews, child safety education, and enrollment processes; assess and refer families for additional services. Apply child safety and risk‑management knowledge, policies, and procedures; identify child safety issues for volunteers, children, and families. Review and follow up on references to complete the assessment process. Conduct volunteer and client reassessments/updates as indicated. Identify and eliminate barriers to enrollment and match participation. Review enrollment information and make participation recommendations based on assessments. Identify program and organizational issues and recommend enhancements for efficiency and customer service. Collect program outcome measurements, demographics, and statistics (YOS, COS, SOR). Oversee student intern: training, caseload assignment, QA, and task assignment. Collaborate with service‑delivery staff to ensure smooth transition among functions. Other duties as assigned.

EDUCATION & EXPERIENCE

Minimum degree in social services, education, human resources, or a related field. Experience working with both child and adult populations; specific assessment, intake, or interview experience preferred. Proficiency in Microsoft Office (Word, Outlook, Excel). Must have reliable transportation, a valid driver’s license, and meet state‑required automobile insurance minimum.

SKILLS & KNOWLEDGE

Excellent oral and written communication skills reflecting solid customer service and high‑level interviewing skills. Ability to form appropriate assessment‑based relationships. Relates well in multicultural environments. Maintains confidentiality throughout daily operations. Time management with attention to detail. High level of organizational skills. Experience and knowledge of managing volunteers. Excellent writing skills. Knowledge of child safety indicators. Problem‑solving skills. Bilingual a plus.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Stationary Position – Must be able to remain stationary at least 50% of the time. Traverse – Must be able to move about the office. Communicate – Must be able to exchange accurate communication. Operate – Must be able to operate office productivity machinery (computer, copier, etc.). Lift – Must be able to lift office equipment up to 25 pounds.

TRAVEL REQUIREMENTS

Approximately 10% of work time spent traveling locally to program sites and schools.

CORE COMPETENCIES

Resilience & Flexibility: Able to interpret situations objectively when stressed, maintain high productivity, and rebound quickly from setbacks. Communication – Verbal & Written: Practice active listening, adapt communication to individual needs, and document accurately. Problem Solving & Analysis: Gather appropriate data, diagnose causes, and develop contingency plans. Flexibility & Achieving Change: Adapt to shifting priorities, remain calm in emotionally charged interactions, and support organizational change. Continuous Improvement & Results: Identify and apply efficiencies, eliminate barriers, and monitor performance to meet goals. Decisiveness & Judgment: Demonstrate sound judgment in routine and non‑routine decisions, and determine when escalation is needed. Customer Focus: Build working relationships, anticipate needs, and improve support effectiveness. Valuing Diversity: Work effectively with diverse perspectives, challenge stereotyping, and respond to bias feedback.

BENEFITS

Comprehensive benefits include access to group health insurance, retirement plans, and long and short‑term disability coverage.

EQUAL EMPLOYMENT OPPORTUNITY

BBBSCC provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non‑disqualifying physical or mental handicap or disability. Applicants and employees who are or become disabled must be able to perform the essential duties either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law. #J-18808-Ljbffr Big Brothers Big Sisters of Central Carolinas