Clinical Case Manager Lead

Job Description

Job Description

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $34.77 - $36.60 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Clinical Case Management Team provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success. The Lead Clinical Case Manager supervises the services provided to clients who have several psychological co-morbidities that must be managed appropriately for a successful re-entry into society. As the Lead Clinical Case Manager, this position is responsible for managing most complex client cases. Additionally, coaches and mentors junior staff. The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

• Assigns and monitors case load of team:
  • Review daily referrals and screenings of potential clients.
  • Designates clients to case manager for intake and ensures all supporting documents are verified
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
  • Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
  • Makes home and field visits to assigned clients weekly
• Monitors case managers on a regular basis to determine quality and effectiveness of services provided
  • Review cases with Program Coordinator/Manager and Clinical Case Management Team
  • Audit case file on a regular basis for completeness and accuracy, and compliance with regulatory requirements (HIPAA, local law enforcement requirements)
  • Conducts crisis intervention as necessary
• Assists case managers by identifying and coordinating a variety of available services necessary for clients and families to maintain/obtain self-sufficiency and family stabilization
  • Makes referrals to available community providers for therapeutic, social, educational, and medical resources, as appropriate
  • Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Provides training, supervision, and problem-solving guidance for Case Management Team in close consultation with Clinicians
• Develops, performs, and assists with workshops pertaining to program services that meet client needs
• Attends Court as the client liaison as part of case management.
• Participates and assists with outreach events
• Other duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• Assign and Monitor case load of Clinical Case Management Team.
• Conducts comprehensive screenings and assessments to collect information needed to develop complex case plans, develops plans for clients.
• Monitors the progress of clients of all Clinical Case Management Team, conducts intervention as needed.
• Assists Clinical Case Management Team by appropriate referrals, conferences and counselling.
• Reviews case files for accuracy and regulatory compliance
• Trains Case Management Team, is a resource for problem solving guidance
• Plans and participates in workshops and outreach events
• Attends court with clients to act as client advocate and liaison with regards to case management
• Colloborates with other service providers to link participants to community resources and supportive services.
• Coaches and mentors junior staff
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Must meet Funder Approval
• Current TB screening and Immunization Records (within 5 days of hire)
• Copy of Current Professional License (if applicable)
• Current BLS Certification (within 15 days of hire)
• Completion of all required trainings (within 30 days of hire)
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Master's degree in social work, psychology, or counseling from fully-accredited college or university.
• Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Associate Marriage and Family Therapist (AMFT)

EXPERIENCE:

• Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
• Minimum of 1500 supervised hours working towards Licensure (LCSW or LMFT)
• Proven leadership qualities.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.