Collections Supervisor

The Ohio Attorney General's Office is currently seeking candidates with a passion for public service to fill a Collections Supervisor position in our Collections Enforcement Section. This role will work on a hybrid in-person/remote schedule based on training and operational needs. Schedule Full-time; Mon. – Fri; 8:00 a.m.–5:00 p.m. Duties Supervises and trains assigned staff. Conducts staff meetings. Performs monthly phone monitoring and reviews. Assists team members with difficult callers and/or accounts. Monitors team workflow and assists in work distribution. Establishes work procedures and employee performance goals. Evaluates record keeping policies and procedures and makes recommendations for improvements. Prepares records and reports. Works with Information Technology Services to troubleshoot issues with business tools. Handles sensitive contact with the public. Handles varied public relations duties. Performs other duties as assigned. Qualifications Completion of an Associate's degree in Business, accounting, or related area or equivalent work experience. Previous supervisory or Team Lead experience. Proficient with Microsoft applications (e.g., Excel, Word, and PowerPoint). Preferred Qualifications Previous experience in a call center environment. Previous experience with reporting. Previous experience in a collections or legal environment. Job Skills Customer service. Attention to detail. Leading others. Teamwork. Verbal communication. Written communication. Compensation $27.00 per hour - $31.00 per hour #J-18808-Ljbffr