IT Support Specialist

About the role The IT Support Specialist provides firstline technical assistance to internal users ensuring swift resolution of hardware software and networking issues. This onsite position maintains system reliability and supports daily operations across the organization.

Key responsibilities

• Respond to and resolve helpdesk tickets in accordance with service level agreements.

• Diagnose and troubleshoot Windows OS application and peripheral problems.

• Manage user accounts group policies and permissions in Active Directory.

• Configure monitor and maintain LAN/WAN and WiFi network components.

• Provide remote desktop support and onsite assistance as needed.

• Document solutions create knowledgebase articles and communicate status updates to end users.

• Collaborate with senior IT staff on system upgrades patches and security initiatives.

Required qualifications

• 120 years of experience in IT support or a related technical role.

• Strong troubleshooting skills for Windows operating systems and common business applications.

• Proficiency with Active Directory network configuration and DNS/DHCP.

• Experience using ticketing systems (e.g. ServiceNow JIRA) and remote desktop tools.

• Excellent customer service and communication abilities.

• Ability to work independently and prioritize multiple requests in a fastpaced environment.

Nice to have

• Certifications such as CompTIA A Network or Microsoft Certified: Modern Desktop Administrator.

• Familiarity with virtualization platforms (VMware HyperV).

• Exposure to basic scripting (PowerShell batch files) for automation.

• Understanding of ITIL or other IT service management frameworks.

Required Skills:

Troubleshooting Active Directory Network Configuration Help Desk Ticketing Systems Remote Desktop Customer Service Windows OS