IT Specialist

IT Specialist

Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care in New York, South Florida, Los Angeles (2026), and through 24/7 telemedicine globally. Our multi-specialty team of 60+ top in-house physicians provides proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize lifespan and healthspan through meticulous screening, leading-edge therapeutics, and tailored interventions designed to prevent disease and detect it at the earliest possible stages. Each member's care is led by a dedicated Chief Medical Officer who collaborates with specialists in cardiology, neurology, pediatrics, women's health, endocrinology, integrative health, performance and movement, nutrition, and more. Through our nonprofit Atria Research Institute and Public Health Institute, we also work to accelerate the translation of medical breakthroughs and expand access to preventive care for as many people as possible.

Atria's IT environment is designed to couple the agility of a startup with the quality of top-tier service organizations with the rigor of traditional healthcare, and we are looking for a creative hands-on IT Specialist who can operate across this spectrum, supporting both corporate and clinical IT systems. Atria's customer service model is inspired by top hospitality and luxury experiences and we expect our internal team members including IT to deliver the same level of quality to our employees.

With regard to corporate IT systems, the IT Specialist will be responsible for supporting end-user devices for our multi-hundred employee base, on-prem and cloud infrastructure to support our clinical information systems (including a full imaging center, pharmacy and lab), corporate office IT / network infrastructure, a high-end medical clinic's IT and AV infrastructure, and the entire suite of software tools that allow our teams to serve our members in a secure and productive manner. The IT Specialist is expected to be hands-on with a demonstrated ability to efficiently manage their own time and priorities, utilize resources, deliver timely and accurate stakeholder updates, and deliver with technical and service quality.

With regard to clinical IT systems, the IT Specialist will support the core systems that run our medical practice - the electronic health record (EHR), imaging systems (PACS), pharmacy systems, labs/diagnostics, movement, safety and compliance, and other clinical systems as necessary to maintain and grow Atria. The specialist is not expected to have domain knowledge of these applications and will rely on vendors for domain specific support, but is expected to support onboarding/offboarding, network setup and ongoing availability of these systems, including OS-specific client applications on employee devices.

The IT Specialist will adhere to guidelines within the IT budget, interface directly with outside vendors, assist with the setup of new users and user attrition, answer technical inquiries, track inventory, provide user training, and identify effective solutions when requested. Must have strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non-technical users including senior level professionals in multiple healthcare roles. This role will report to the Chief Information Officer as part of the Product & Technology organization.

Essential Functions

• Support "help desk" function for both corporate and clinical teams and assure maximum service satisfaction, resolve issues, and ensure optimal device and network availability and security
• Support onboarding and offboarding of users including purchase, hardware setup, management of email domain, phones, and other systems along with SaaS subscriptions
• Troubleshoot and support the resolution of interface issues with medical equipment, EMR and other systems/vendors
• Support and troubleshoot wifi / networking within firewall and access point systems in corporate and clinical offices
• Support IT and AV within Atria's healthcare clinic including hospitality-led member suites
• User accounts and network connectivity for systems for Safety / Compliance (Navex), Med Records (Epic, Zus, ..), Imaging (Ambra, Syngo, ..), Labs (LIMS, lab interfaces), Genomics data exchange, 3rd party diagnostics, Wearables
• Where appropriate, support Atria's policies around Patient Data Protection and Information Security including HIPAA and HITRUST both in physical and digital manifestation of data
• Onsite printers, fax, scanners, and ongoing maintenance where required
• Partner with internal product operations team to support Atria-unique clinical needs integrated with EHR across patient data, care plans, scheduling, etc.
• Continually identify opportunities to optimize budget for IT
• Support onsite and remote troubleshooting through diagnostic techniques
• Provide end user training as needed
• Maintain asset inventory across end user and organizational assets
• Provide timely and accurate updates on IT risks, issues, resolutions and expenditures