Front Desk Concierge- Full Time

Concierge PositionWe are seeking a friendly, organized, and service-oriented Concierge to serve as the first point of contact for residents, families, visitors, and vendors. This role is essential to daily community operations, providing information, coordinating communication, and supporting both residents and staff to ensure a welcoming and well-run environment.At Watermark Retirement Communities, our mission is to create extraordinary and innovative communities where people thrive, including both the residents we serve and the associates who bring our mission to life. With more than 30 years as a leader in senior housing, we continue to grow and innovate, and we believe the next era of senior living excellence starts with our team.Our concierge team plays a vital role in shaping first impressions and creating meaningful daily experiences. This position is ideal for someone kind, patient, highly organized, and committed to providing exceptional service while building strong relationships with residents, families, and visitors.Key Responsibilities:Welcome visitors, guests, and vendors and connect them with the appropriate resident or staff memberReceive, log, and organize incoming packages and deliveriesAssist residents with day-to-day questions related to activities, transportation, building operations, and general servicesAnswer incoming phone calls and route them to the appropriate departmentsUtilize multiple computer programs including security platforms, resident notification systems, email, and spreadsheets (training provided)Support the Resident Experience teamComplete evening “closing procedures” (PM shift), including securing designated areas, sending end-of-shift reports to leadership, and tidying the concierge deskCommunicate with the care team via walkie-talkie regarding resident requests and medication deliveriesQualifications:Strong customer service and interpersonal skillsComfortable using technology and learning new systemsOrganized, detail-oriented, and able to multitaskProfessional communication skills, both verbal and writtenAbility to remain calm and responsive in a fast-paced environmentExperience in hospitality, customer service, or senior living preferredAvailable weekends and holidays.Why Join Our Team: This role offers the opportunity to make a positive impact every day, build meaningful relationships with residents, and be part of a team dedicated to excellence in senior living. If you have a passion for working with seniors and take pride in delivering outstanding service, we’d love to meet you.What you will get from us:Competitive WagesCompetitive BenefitsGet Immediate Access to Earned Income Through Dayforce WalletEasy Shift Scheduling with Mobile AppRecognition and Rewards ProgramSick PayAssociate DiscountsEducation and Training Programs AvailableWatermark Retirement Communities, Inc, is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ/Sexual Orientation/Gender Identity or Expression-proudly embracing diversity in all of its manifestations. Watermark Retirement Communities