27-48 Administrative Assistant (AA1) Psychology Department

Administrative Assistant

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Psychology Department in the College of Sciences and Mathematics invites applicants for the position of Administrative Assistant.

The shift for the position is Monday to Friday, 8:00 a.m. 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Psychology Department seeks to advance the discipline of Psychology as an area of scholarly, professional, and scientific endeavors in a diverse and inclusive environment. The department focus is to provide a high quality, liberal-arts education wherein students and faculty members exchange ideas stemming from a variety of viewpoints in an environment of mutual respect, collaboration, and equity.

As a key psychology department team contributor, the administrative assistant provides excellent customer service and administrative support to students, the department chairperson, assistant chairperson and faculty, and the student success coordinator in a fast-paced environment.

The ideal candidate will demonstrate excellent customer service skills; strong organizational skills; the ability to manage multiple priorities in a fast-paced and high-volume environment; technology proficiency; the ability to effectively communicate in writing and verbally and interact dynamically with a variety of constituents.

Responsibilities include:

• Receive and announce visitors
• Respond to walk-in inquiries
• Answering calls
• Maintain department email accounts and respond to routine inquiries
• Respond to general student information requests about course registration process and how to contact faculty and field experience courses
• Assist with the building of Psychology department courses in Ram Portal; make changes to department course schedule as needed and as directed by the chairperson
• Support enrollment management efforts using Ram Portal and Navigate
• Process and assist with faculty purchasing requests and reimbursements for supplies and travel expenses
• Assist with scheduling of first year students and new transfer students
• Assist with faculty search process
• Maintain department office files
• Maintain department website, bulletin boards and signage
• Maintain department SharePoint, Teams and social media websites
• Maintain department mailroom, including mail distribution, copier, printers, fax machine and supply cabinet
• Oversee office supply inventory and ordering
• Provide scheduling and calendar support for the department chairperson
• Manage usage of Wayne Hall classrooms and general use laboratories
• Assist with psychology faculty requests for conference room scheduling, computer lab scheduling, etc.
• Oversee department laptop, equipment, book, and video checkout processes
• General department budget administration, monitor and process multiple department purchase cards including reconciliation of monthly statements, purchasing requisitions and transfer of funds
• Process department work orders and equipment maintenance
• Support department events (new student orientation, learning community events, etc.)
• Seek out training to maintain and enhance software skills and learn new systems as they are adopted by department and the university.
• Perform other related duties as assigned

Minimum Qualifications:

• Such training may have been gained through graduation from a four-year college OR any equivalent combination of experience and training.
• Demonstrated proficiency in Microsoft Office including Outlook, Teams, and Excel

Required Knowledge, Skills & Abilities:

• Some knowledge of the principles and practices of public administration.
• Some knowledge of the principles of governmental accounting, statistics, and public personnel administration.
• Some knowledge of the sources of information, methods, and techniques used in administrative research.
• Ability to carry out, with some supervision, staff assignments requiring the organization of material and development of procedures.
• Ability to conduct studies and analyze contributing to the development of sound operational procedures.
• Ability to speak and write effectively.
• Ability to establish and maintain effective working relationships with administrative officials, other employees, and the general public.

Preferred Qualifications:

• Associates degree or higher
• Experience in an administrative or receptionist role
• Customer service experience
• Experience in higher education or student support
• Experience with higher education software systems and enterprise technologies, including Slate, PeopleSoft, Banner, Navigate, D2L, OnBase, SAP, and Business Intelligence (BI) tools.
• Excellent written communication skills

Salary and benefits are dictated by the American Federation of State, County and Municipal Employees (AFSCME) collective bargaining agreement. Candidates should apply online at

Required Documents for Consideration:

• Resume
• Cover letter
• A list of three references with contact information

Incomplete applications will not be reviewed.

Review of applications will begin immediately and continue until the position is filled. Compliant with applicable collective bargaining agreement, this advertisement may be closed without notice upon receipt of a sufficient pool of qualified candidates.

Applicants must successfully complete the interview process to be considered as a finalist.

Due to the nature of the position, employment visa sponsorship is not available.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action Equal Opportunity Employer.

West Chester University of Pennsylvania