Member Experience Coordinator

Member Experience Coordinator

The Member Experience Coordinator enables the Member Experience (MX) team to consistently deliver internal and external hospitality by providing thoughtful administrative and project coordination support. This role ensures planning, communication, and follow-through are executed with care and intention, creating alignment, clarity, and a welcoming environment that allows teams to perform at their best.

Essential Job Functions/Responsibilities:

• Model a hospitality mindset in all interactions by anticipating needs, paying attention to detail, and supporting others with professionalism and care
• Support MX meetings and initiatives through agenda development, preparation of materials, meeting notes, and documentation of outcomes
• Create presentations, summaries, and written communications that promote clarity, alignment, and effective storytelling
• Track action items and commitments, coordinating follow-up to ensure progress, accountability, and closure
• Collect, organize, and synthesize feedback to support continuous improvement across member and employee experience efforts
• Maintain organized records, templates, and processes that improve efficiency and consistency across the MX team
• Serve as the enterprise-wide point of contact for the internal catering programs, coordinating requests and ensuring a consistent, high-quality experience across locations
• Support internal catering planning, scheduling, and execution in alignment with hospitality standards, budgets, and operational guidelines
• Establish procedures related to internal catering, collect feedback from team members, and drive continuous improvement of the internal catering experience
• Act as the primary liaison between internal teams and the food & beverage vendor, managing communication, expectations, and issue resolution
• Serve as the Member Experience representative on organizational and divisional projects.

Minimum Job Qualifications:

• Associates degree preferred
• Minimum of Three (3) years of related experience and/or training; or equivalent combination of education and experience
• Background in hospitality or event-driven environments; catering experience preferred
• Experience in an administrative, coordinator, or project support role
• Strong organizational and follow-through skills
• Strong interpersonal, written, and verbal communication skills, with the ability to build relationships across all organizational levels
• Analytical skills with the ability to identify trends and develop actionable recommendations
• Proven ability to manage competing priorities under tight deadlines while delivering consistent results
• Advanced level skills in Microsoft Office Suite (Word, Excel, PowerPoint)

Starting Compensation: $24.75 - $29.70/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

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Broadview Federal Credit Union