Director of Member Engagement

Overview Director of Member Engagement Sidney Albert Albany JCC 340 Whitehall Rd Albany, NY 12208 Responsibilities Job Purpose: The Director of Member Engagement at Albany Jewish Community Center Inc. is responsible for developing and implementing strategies to enhance member engagement, satisfaction, and retention. This role involves overseeing member services, creating programs that foster community involvement, and ensuring that the center meets the needs and expectations of its diverse membership. Develop and execute comprehensive member engagement strategies to increase member satisfaction and retention. Oversee the member services team, ensuring high-quality customer service and support. Design and implement programs and events that promote community involvement and engagement. Collaborate with other departments to ensure that member services align with the organization's overall goals and objectives. Analyze member feedback and data to identify areas for improvement and implement necessary changes. Establish and maintain strong relationships with members, addressing their needs and concerns promptly and effectively. Monitor industry trends and best practices to continually enhance member engagement strategies. Prepare and manage the budget for member engagement activities, ensuring efficient use of resources. Report regularly to senior management on member engagement metrics and outcomes. Minimum Qualifications Required Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field. A Master's degree is preferred. Required Experience: Minimum of 7 years of experience in member engagement, community outreach, or a related field. Proven track record of developing and implementing successful member engagement strategies. Experience in a leadership role, managing teams and projects effectively. Familiarity with the Jewish community and its cultural nuances is highly desirable. Required Skills and Abilities: Strong leadership and interpersonal skills, with the ability to inspire and motivate a team. Excellent communication skills, both written and verbal, with the ability to engage diverse audiences. Demonstrated ability to build and maintain strong relationships with members, stakeholders, and community partners. Strategic thinking and problem-solving skills, with a focus on achieving organizational goals. Proficiency in using CRM software and other digital engagement tools. Ability to work collaboratively in a fast-paced environment and manage multiple priorities effectively. #J-18808-Ljbffr Jewish Community Center Works