Client Growth and Business Development Manager

Job Description

Job Description

This is not an ordinary job.

Have you ever wanted to join a rapidly growing company, work closely with its leadership, and help build something bigger than yourself?

This may be that opportunity.

Rios Center for Plastic Surgery & Medspa is entering an extraordinary period of growth. We are expanding our team, strengthening our technology and systems, extending our hours, and preparing for future locations and additional surgeons.

We are seeking a driven, energetic, and business-minded Patient Growth Executive.

This is not a traditional receptionist, front-desk, or customer-service position. It is a high-impact, performance-driven business-development role at the intersection of patient experience, relationship building, sales, technology, and growth.

You will report directly to the founder and CEO and work closely with our Client Experience Team to turn warm inquiries into consultations, consultations into life-changing patient experiences, and great patient experiences into lasting relationships and referrals.

YOUR MISSION

Create an extraordinary first impression, build genuine relationships, and help qualified prospective patients confidently take their next step.

Every lead represents a person who trusted us enough to raise their hand. Your job is to ensure that person feels seen, heard, valued, and guided.

WHAT YOU WILL OWN

• Respond to new inquiries within five minutes whenever possible
  

• Communicate with prospective patients by telephone, text, and approved digital channels
  

• Make approximately 100–125 outbound calls per day when required
  

• Build genuine relationships with prospective patients
  

• Schedule qualified consultations
  

• Build confidence and excitement before each consultation
  

• Conduct persistent, professional follow-up without becoming pushy
  

• Reactivate older leads and patients
  

• Help reduce consultation no-shows
  

• Maintain accurate lead ownership, statuses, notes, tasks, and opportunity values in the CRM
  

• Track response time, contact rate, consultations booked, show rate, conversion, and revenue
  

• Participate in call recording, review, coaching, and role-playing
  

• Identify weaknesses in scripts, workflows, automations, and the prospective-patient journey
  

• Work closely with the Client Experience Manager, sales consultants, marketing team, front office, and executive leadership
  

• Help create referral, reactivation, and patient-retention programs
  

• Contribute ideas that improve the patient experience and accelerate business growth
  

WHY THIS OPPORTUNITY IS DIFFERENT

You will:

• Become a key member of our Client Experience and Growth Team
  

• Work under the direction and coaching of the Client Experience Manager.
  

• Gain meaningful access to and mentorship from our founder and CEO
  

• Participate in conversations about patient experience, business growth, and process improvement
  

• Help improve the systems that guide prospective patients through their journey
  

• Work inside a respected plastic surgery practice with more than five decades of history
  

• Learn how a multimillion-dollar healthcare and aesthetics business operates
  

• Directly influence consultations, patient satisfaction, and revenue growth
  

• Have opportunities for advancement and future leadership as the organization expands
  

• Be rewarded for measurable performance—not simply for occupying a chair
  

PERFORMANCE EXPECTATIONS

This is a performance-driven position. During the introductory period, we will evaluate:

• Speed-to-lead
  

• Call volume and quality
  

• Contact rate