Customer Service Representative 3
Judit Inc
Job Description
Job Description
Essential Duties:
Provide comprehensive technical support for IT and mobile products, specializing in the Knox product suite, including:
- Android Enterprise
- Knox Asset Intelligence
- Knox Authentication Manager
- Knox Capture
- Knox Configure
- Knox E-FOTA One
- Knox Guard
- Knox Manage
- Knox Mobile Enrollment
- Knox Platform for Enterprise
- Knox Remote Support
- Knox Service Plugin
- Provide Hardware support for Windows PCs and Chromebooks.
- Diagnose and resolve complex technical issues by independently identifying, troubleshooting, replicating, and analyzing root causes using data, logs, and testing results.
- Deliver multi-channel support via inbound/outbound telephony, web conferencing, email, and ticketing systems.
- Maintain end-to-end ownership of all assigned cases, ensuring a seamless resolution process from initial contact to closure.
- Ensure meticulous documentation by logging and tracking all customer interactions and technical issues within the Knox Technical Support console.
- Drive operational efficiency by striving for first-call resolution (FCR) to minimize customer effort and ensure timely follow-ups on all pending inquiries.
- Manage customer experiences with professional composure, particularly when resolving inquiries from dissatisfied clients to ensure a positive outcome.
- Act as a primary communication link, informing customers directly regarding bug fixes, new feature enhancements, and general product updates.
- Serve as the primary interface between enterprise customers and internal technical teams.
- Execute escalation protocols by routing complex technical problems to Level 3 (L3) advanced support teams according to defined procedures.
- Contribute to product improvement by reporting hardware, application, or documentation enhancement requests to the relevant internal stakeholders.
- Provide technical support and troubleshooting for the following Knox Products:
Requirements
- An associate technical degree preferred with 2 years of technical support experience is required.
- Prior experience in a telecommunications environment, with a specific focus on mobile device services and support (smartphones and tablets), is preferred.
Necessary Skills / Attributes
- Knowledge and experience with MDMs/EMMs is preferred (Knox Manage, SOTI, Blackberry, AirWatch, MobileIron, MaaS360, or MS Intune)
- Understanding of mail platforms, mail server administration, and transport protocols (POP/IMAP/SMTP/ActiveSync/Exchange/O365).
- Understanding of mobile platforms, device manufacturers, mobile browsers, and device management.
- Understanding of basic enterprise server administration (Windows/AD/LDAP/DNS/DC)
- Understanding of basic network functions, standards, and protocols (TCP/IP/WiFi/VPN/LAN/WAN)
- Understanding of emerging technologies, standards, and best practices for mobile development.
- Thorough knowledge and experience in different mobile development platforms including (Blackberry, iOS, Android, et al).
- Strong analytical, problem solving, and technical skills with a high attention to detail and the ability to understand complex workflow systems.
- Understanding of processes and methods to troubleshoot customer issues and drive timely resolution of issues.
- Understanding of basic mobile email message flow.
- Must be comfortable working in stressful situations and navigating the organization effectively.
- Strong written, verbal and written communication skills.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative 3 in Plano, TX vacancy
- Recognizes and meets customer expectations of service and professionalism and creates a high level of customer satisfaction and trust. Continually... ..., and placing account holds. The Customer Service Representative 3 is also responsible for cross selling and referring all...SuggestedFull timeShift workNight shift
- Our client is currently seeking a Product Specialist 3 Product Specialist III Location: Plano, TX Duration: 12-Month Contract Our... ...with experience in technical documentation, product support, and service content development for home appliances or consumer electronics....SuggestedContract work
$20.16 per hour
...report to this location to work in center 3-4 days weekly and remotely from home 1... ...a member of our team, you'll redefine customer service, creating meaningful connections with... ...opportunities, surpassing those goals earn top representatives $62,280+ per year.? Not to mention all...SuggestedHourly payTemporary workWork at officeLocal areaRemote workWork from homeFlexible hoursShift workNight shiftAT&T
Richardson, TX4 days ago- ...David's Bridal, we empower our customers and our employees to stay... ...in their category – 1 out of 3 being sold by them and taking... ...one of the highest customer service scores in retail!We make dreams... ...Alterations Customer Service Representative (CSR) is a critical role for...SuggestedHourly payFull timeWeekend workWeekday work
David's Bridal
Plano, TX1 day ago - ...Customer Service RepresentativeAre you a people person? Do you love helping others? U-Haul is... ...people for the position of Customer Service Representative. As a Customer Service Representative,... ...and Verification through our 1-2-3 Punch Certification Program at retail...SuggestedStart working todayLocal area
U-Haul
Plano, TX3 days ago $15.5 - $16 per hour
...Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities... ...and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination...Hourly payMonday to FridayShift workSBM Management Services, LP
Richardson, TX4 days ago$20.16 per hour
...AT&T Premier Service Consultant This hybrid-remote position reports... ...location to work in center 3-4 days weekly and remotely from... ...of our team, you'll redefine customer service, creating meaningful... ...those goals earn top representatives $62,280+ per year. Not to mention...Hourly payTemporary workWork at officeLocal areaRemote workWork from homeFlexible hoursShift workNight shiftAT&T
Richardson, TX1 day ago- ...often (in days) to receive an alert: Customer Focused Team Manager 3 Date: Sep 1, 2026 General Overview... ...priorities. Leads identification of new services to customer. Establishes policies... ...-wide initiatives. Independently represents company to customer at working/senior...Contract workLocal areaNight shift
- ...Customer Service Representative We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success... ..., Employee Assistance Program, and Life Insurance Up to 3% 401(k) Match Paid Time Off (16 days per year after one...Full timeWork at officeMonday to Friday
Tower Loan
Richardson, TX3 days ago $21 per hour
...edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016,... ...office, which is crucial for success in the role. The initial 3-week training class runs from 7:00 am to 3:30 pm Central Time...Local areaWork from homeMonday to FridayShift workRotating shiftSmithRx
Plano, TX4 days ago$15 - $17.41 per hour
...Richardson, Texas and works in center 3-4 days weekly and remotely from home 1... ...a member of our team, you'll redefine customer service, creating meaningful connections with each... ...matters most. Our Customer Service Representatives earn between $15.00 - $17.41 and additional...Temporary workWork at officeLocal areaRemote workWork from homeFlexible hoursShift workNight shift$17.31 per hour
...team player position reporting directly to the Behavioral Health Customer Service Supervisor in a constantly changing, busy environment that... ...Qualifications High School Diploma or General Education Degree (GED). 3 years’ experience working in a medical office, agency, or...Hourly payPart timePrivate practiceWork at officeFlexible hoursShift work$55k - $65k
...week of vacation per year up to 3 weeks with tenure. Vacation... .... Job Tasks Scheduling customers through our scheduling software... ...retail purchases Our Customer Service team often wears multiple hats. We have Customer Service Representatives who are now working with us on...Weekly payImmediate startMonday to FridayDay shift1 day per week- ...foundation to rooftop. Wherever our customers are, whatever their job, we’... .... Join Amrize as a Customer Service Representativeand help... ...THE ROLE The Customer Service Representative is responsible for supporting... ...Work Experience : Minimum of 1-3 years of related experience,...Temporary workWork experience placementLocal areaFlexible hours
$32 per hour
...ensuring the satisfaction of B2B channel customers by efficiently handling the most critical... ...communication with dealers, builders, distributors, service providers, and sales. Treat the people... ...plan enrollment 10 paid days off 3 days paid bereavement leave 401(k) plan...Hourly payFull timeLocal areaFlexible hours- ...team player position reporting directly to the Behavioral Health Customer Service Supervisor in a constantly changing, busy environment that... ...Qualifications High School Diploma or General Education Degree (GED) 3 years’ experience working in a medical office, agency, or...Part timePrivate practiceWork at officeFlexible hoursShift work
$24.5 per hour
About this Role As a Service Representative, you’ll go beyond answering questions to provide reassurance... ...solutions that make a difference in customers’ lives. You’ll guide policyholders through... ...(2‑4 year) preferred. Experience Up to 3 years of prior relevant customer‑...Hourly payWork at officeLocal areaRemote workFlexible hoursShift workWeekend workAfternoon shift- ...in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as... ...Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores. Benefits Opportunities...Start working todayLocal area
- ...Customer Service RepresentativeResponsible for providing excellent customer service and maintaining strong professional relationships in the Bank... ...with all associates in the Customer Service Center.3. Assumes responsibility for related duties as required or assigned...Part timeWork at officeMonday to Friday
Prosperity Bank
Plano, TX3 days ago $60k - $100k
Outbound Sales Representative Dynamic SLR Richardson, Texas, United States About this position We help Texas homeowners take control of their... ..., plus weekly incentives Sales Representative Benefits: PTO: 3 weeks Company Holidays: 3 weeks Gym membership, Referral...Full timeShift work$55k - $75k
...apply for the Remote Inbound Sales Representative role at Liberty Mutual Insurance... ...and warm leads, consulting with customers on their insurance needs and matching... ...). Satellite and mobile internet services are not supported. Qualifications 2-3 years of sales experience...Remote jobWork experience placementWork from homeShift workWeekend workDay shiftWeekday work$60k - $100k
...successful and growing Sales Call Center team. Dynamic Outbound Sales Representatives make outbound calls & speak to homeowners about the opportunity... ...: Comprehensive 90-day training & mentorship program PTO: 3 weeks Company Holidays: 3 weeks Gym membership, Referral Bonus...Full timeShift work$20.1 - $30.1 per hour
...demonstrating a commitment to client satisfaction and long-term partnership Qualifications: Minimum: High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/...Hourly payCox Automotive
Plano, TX4 days ago- ...edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016,... ...client and team needs What you will bring to SmithRx: ~2-3 years operational or customer service/support experience in...Temporary workWork at officeFlexible hours
SmithRx
Plano, TX1 day ago $19 - $27 per hour
.... Applicants must have a minimum of 3 years of front desk and sales experience... ...in building relationships, recommending services, and closing treatments and packages.... ...results. We focus on full facial balancing and customized treatment plans that enhance each client’...Hourly payWeekend work$40k - $80k
...turn leads into long-lasting customer relationships. As our Insurance... ..., and market products or services that maximize value. You may... ...outside sales or inside sales representative, retail sales associate, or telemarketing... ...reimbursement after 3 months Signing bonus for pre...Work at officeRelocation packageWilliam Kuo - State Farm Insurance Agent
Plano, TX4 days ago$50k - $70k
...Texas! This is a Hybrid Opportunity 3 days onsite /2 days remote ** Candidates... ..., and a solid understanding of the IT services industry. Key Responsibilities :... ...address issues in a timely manner. Develop customized solutions based on client needs and...Hourly payPermanent employmentFull timeContract workRemote workWorldwideIsoftstone Inc.
Plano, TX14 days ago- ...strategically turn leads into long‑lasting customer relationships. As our Insurance Account... ...identify their needs, and market products or services that maximize value. You may also assist... ...my office. Licensing reimbursement after 3 months. Signing bonus for pre‑licensed...Full timeFor contractorsWork at officeRelocation package
Kellycookinsurance
Plano, TX2 days ago - ...basisAdminister Office 365 user accounts and business applicationsComplete service requests, fully documenting each step of the troubleshooting... ...Skills/Experience:High school degree required. In addition, 1 to 3 years related experience and/or training in an IT support...Work at office
NOVO
Plano, TX3 days ago $103.3k - $150.1k
...the near future. When you apply, a Cisco representative may contact you directly if a relevant... ...understanding of Cisco’s solutions and customers. You will be surrounded by, learn from,... ...Apprenticeship, Boot camp, or Certification) with 3 years of work experience; or A High...Full timeTemporary workApprenticeshipWork experience placementLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative 3. Be the first to apply!
Related searches
- hospital customer service representative Plano, TX
- remote customer service advisor Plano, TX
- customer experience agent Plano, TX
- service person Plano, TX
- customer account representative Plano, TX
- financial customer service representative Plano, TX
- customer service representative insurance Plano, TX
- customer experience associate Plano, TX
- bilingual customer support specialist Plano, TX
- member service representative Plano, TX