Customer Service Manager

Most sales marketing teams chase volume, but HFF's Customer Service Manager role is built around the few accounts that move everything. The structure is built for growth: $76,000 - $116,000 now, sales marketing ownership soon, and a HFF ladder that keeps adding rungs. Key Responsibilities Pitch HFF's supportive offering to buyers who haven't heard of us yet Qualify inbound leads and route them through the sales funnel efficiently Coach the Customer Service Manager team off discounting and onto value selling Win back the accounts a previous Customer Service Manager let slip Manage paid search, social, and email programs end to end Sharpen the Customer Service Manager value prop for each vertical we touch Design landing pages and conversion funnels that turn traffic into customers What You'll Bring Sharp written and verbal communication, tested under scrutiny Hands-on familiarity with Time Management, sharpened by Gorgias side projects 6+ years owning outcomes, not just completing tasks Comfort owning the unglamorous middle of a hybrid project Hands-on sales marketing experience that holds up to follow-up questions A purpose-soaked attitude and eagerness to learn new skills HFF is where curious, scrappy people come to build the future of sales marketing. The pace is energetic but humane, and we treat protecting your time off as part of the work. The whole offer in one line: $76,000 - $116,000, mentorship, benefits, and flexible hybrid hours that respect the life you have in AL. This posting reflects an open need we are working to close this quarter. Don't wait for the perfect moment to switch into sales marketing work, because it's right now. #J-18808-Ljbffr HFF