Consumer Solutions Representative

Consumer Solutions Representative

As a Consumer Solutions Representative for Mavis, you will be empowered to employ problem-solving skills that will lead to conflict resolution, and customer retention and create promoters of the Mavis business. You will endeavor to satisfy customers by implementing empathy and understanding of the customer's needs. Customers will benefit from your patience and professionalism in your efforts to resolve their concerns and address their inquiries expeditiously.

At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment, and an excellent combination of additional benefits like health dental, vision and life insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement.

Qualifications

Mavis recruits team members who share our commitment to meeting the needs of our growing customer base by responding to customer inquiries in a professional and courteous manner. To be eligible for the position of Consumer Solutions Representative, you must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Demonstrate superior interpersonal skills and patience while treating customers and Company employees as you would want to be treated
• Possess PC literacy and ability to learn software programs (typing proficiency a plus)
• Have 1-2 years of employment-related experience in dealing with customers in a fast-paced environment
• Be able to work a flexible work schedule and weekends

Mavis is an Equal Opportunity Employer. Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws.