Principal Business Process Consultant - ServiceNow

RGP is currently seeking a Senior Business Process Consultant for Strategic Portfolio Management (SPM) to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow solutions and services, in a client consulting environment. Business Process Consultants work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform. As a Senior Business Process Consultant for SPM, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.

The Senior Business Process Consultant for Strategic Portfolio Management (SPM) will be responsible to prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements. Document, communicate and validate business, functional design, and process requirements throughout the customer engagement. Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates. Provide guidance to customers on tools, features, and processes available to them on the ServiceNow platform that could provide additional value. Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes. Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value. Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development. Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features. Juggle multiple complex projects or initiatives.

• 5+ years of continuous delivery experience in ServiceNow's SPM-specific / (PPM) product implementation and process consulting, CIS-SPM certification (preferred).

• A bachelor's degree or equivalent practical experience (5-10 years).

• 5+ years working with the ServiceNow platform on current releases.

• 3+ years' experience in management consulting, process design, or product management.

• Excellent communication skills (written and verbal) with strong presentation and facilitation skills.

• Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral.

• Strong interpersonal skills with a strong customer centric mindset.

• Experience leading / executing complex strategic and operational initiatives at large organizations.

• Experience partnering with and advising executives.

• Implementation certifications preferred but not required. (CSA) Certified ServiceNow Administrator and (CIS-SPM).

Consulting Skills

• Proven team player and team builder

• Quick learner that can adapt to a fast pace, changing environment

• Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner

• Strong attention to detail and creative problem-solving skills an absolute essential

• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs

• Proven record of successfully managing business relationships

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.

• Compensation Range: $160,000 - $180,000/yr.

• Compensation commensurate with your qualifications, experience, and other factors, including geographic location, market and operational factors.

• Total Rewards based on eligibility include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off, Paid Holidays and Paid Sick Time (in geographies where legally required).

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It's time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. ?