Client Services Associate

The Company

Our client, a locally based wealth advisory firm, is looking to add a Client Services Associate to their growing team in Buffalo, NY. This position is a great career opportunity for an individual who has experience in the financial services industry and who has a working knowledge of investments, annuity, life insurance and advisory products.

The Role

The Client Services Associate will support a team of financial advisors and will be focused on delivering a high level of service to the firm’s clients. Responsibilities of the role include:

• Deliver high-quality client service by addressing inquiries with professionalism and providing comprehensive, timely resolutions.
• Administer all documentation required for new account establishment, including but not limited to ACAT and non-ACAT transfers, ETF/ACH transactions, wires, journals, rollovers, RMDs, broker-dealer changes, beneficiary designations, TOD registrations, and systematic investment plans.
• Ongoing maintenance of annuity, life insurance, and long-term disability contracts. Accurately process contributions, withdrawals, surrenders, and policy modifications, including beneficiary updates, while ensuring compliance with all applicable standards.
• Provide support for client technical inquiries related to secure portals, e-delivery preferences, and the coordination of virtual meetings via Zoom or Webex.
• Maintain client records in accordance with industry regulations, ensuring proper organization, security, and retention of all executed documentation.
• Execute additional administrative and operational functions as required.

Required Qualifications:

The successful candidate will possess the following:

• 4–6 years of experience as a Client Service Associate within the financial services industry.
• Demonstrated proficiency in handling e-delivery enrollments, ACAT/non-ACAT transfers, ETF/ACH transactions, wires, rollovers, RMDs, broker-dealer changes, beneficiary designations, TOD registrations, and systematic investments.
• Direct experience with annuity and life insurance applications is required.
• Familiarity with Albridge and eMoney is desirable.
• Prior experience with CRM platforms is required; knowledge of Redtail is strongly preferred.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint), as well as ZOOM and advanced calendar management skills.

At this time, the good faith estimate of the annual base salary range for this position is $65,000 to $70,000 plus a full benefit offering, including paid individual life insurance, 401K plan match, PTO and vacation time. Where a successful applicant is slotted within the compensation range will vary based on legitimate criteria, such as years of experience and skill level.

If you are interested in learning more about this role, please apply with your resume and contact information to View email address on click.appcast.io