Billing Manager

Billing Manager

StaffBuffalo is working with a respected law firm in Buffalo, NY to hire an experienced Billing Manager. This role will lead the firm's billing function within the Finance department and report to the Director of Finance.

The Billing Manager will oversee the end-to-end billing cycle, supervise internal and outsourced billing support, and ensure accurate, timely invoicing across multiple practice groups. This is a hands-on leadership role for someone with strong legal billing experience, electronic billing knowledge, and the ability to support attorneys, clients, and internal teams with professionalism.

This opportunity is well suited for a detail-oriented billing leader who can manage deadlines, resolve complex billing matters, maintain strong controls, and identify practical process improvements in a fast-paced professional services environment.

Responsibilities:

• Manage the monthly billing cycle from prebill generation through final invoice submission, ensuring accuracy, timeliness, and alignment with client guidelines.
• Oversee high-volume billing across multiple practice groups, including electronic billing, LEDES submissions, discounts, alternative fee arrangements, split billing, write-offs, and billing adjustments.
• Supervise, mentor, and support the billing team and outsourced billing resources, including workload coordination, training, feedback, and coverage planning.
• Serve as an escalation point for attorney, client, and internal billing questions, resolving issues in a timely and professional manner.
• Maintain billing policies, procedures, and controls while recommending improvements as client requirements and firm needs evolve.
• Monitor workflow, deadlines, productivity, and quality standards to improve accuracy, efficiency, and billing cycle time.
• Prepare billing reports and trend updates for Finance leadership while maintaining confidentiality of client and firm financial information.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred, equivalent legal billing experience will be considered.
• 10+ years of professional services billing experience, preferably in a law firm or legal environment.
• Supervisory or team leadership experience, including training, workload coordination, and performance support.
• Strong knowledge of complex legal billing and the full billing cycle in a high-volume, multi-practice environment.
• Hands-on experience with electronic billing platforms and LEDES formats, including managing rejections and appeals.
• Proficiency with a major legal billing or accounting system, with the ability to learn and master new systems quickly.
• Advanced Microsoft Excel skills and strong analytical, organizational, problem-solving, and communication abilities.

Benefits:

• $80,000 to $95,000 annual salary, based on skillset and experience.
• Comprehensive medical, dental, and vision insurance.
• Paid time off in addition to paid holidays.
• 401(k) with firm contribution and potential 401(k) profit sharing.
• Short-term and long-term disability insurance.
• Employee assistance program and ID protection insurance.
• Employee, spouse, and child insurance options.
• Opportunity for a year-end performance bonus.