Service Coordinator

Service Coordinator

Location: Fond du Lac, WI Appleton, WI, or Stevens Point, WI, providing support to our Stevens Point operations.

How you will contribute: As a Service Coordinator, you will play a critical part in keeping our service operations running smoothly by coordinating technician schedules, managing service requests, and ensuring timely communication across customers, field teams, and internal departments. Your ability to stay organized and responsive will help make sure we deliver efficient, high-quality service every day. You will contribute by supporting the full lifecycle of service work. From setting up maintenance contracts and reviewing work orders to assisting with billing accuracy and customer follow-up. By maintaining detailed records, coordinating documentation, and helping streamline administrative processes, you'll play a key role in improving operational efficiency and ensuring nothing falls through the cracks. In addition, your partnership with service sales, operations leadership, and technicians will strengthen collaboration across teams. Whether assisting with proposals, navigating customer accounts, or supporting contract renewals, your work will directly enhance the customer experience and reinforce our commitment to service excellence. Your attention to detail, customer-first mindset, and ability to manage multiple priorities in a fast-paced environment will make a meaningful impact on our team's success.

What you need to qualify: The ideal candidate must be a self-starter and have excellent decision-making, organizational, critical thinking, and communication skills, in addition to the ability to handle multiple tasks and be able to work well independently as well as with a team. One to three years of prior experience in a service-related position, an associate degree in a related field is a plus and/or an equivalent combination of education and experience. Prior experience with Microsoft Word and Excel is required.

What's in it for you? At Ahern, we understand that life is more than just workand we're committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thriveat work and at home. Here's how we stand out from the rest: Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide Incentives: A significant portion of our profits is shared with employees through bonus programs Generous PTO with the opportunity to buy additional time off Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave Mental Health Resources: Free, full-service mental health care for you and your family Wellness Programs: Access on-site fitness centers, personal development funds, and more Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you'll gain the stability of a company that's been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don't settle for just any jobexperience what it's like to work for the best! Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.