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Training Coordinator III

SGS Consulting

Job Responsibilities:

  • The primary responsibilities of the Training Specialist assist with learning plan management and be responsible for processing requests and running standard reports in the learning management system Cornerstone.
  • This role will interact with internal business clients and learning team members on adding/removing assignments, adding/removing observers, modifying curriculum and learning objects and running reports and supporting learner inquiries.
  • Provide initial point of contact for requests.
  • Handle basic inquiries and troubleshooting for simple issues.
  • Resolve simple issues as needed. Escalate mid-complex issues to a higher level for remediation
  • *Execute Cornerstone transactions via Cornerstone Admin role and Reporting 2.0
  • *Perform routine file management of GMP training records to ensure records are stored according to document management standards
  • *Process routine data entry of GMP training records and requests to ensure records are processed in a timely manner according to training record procedures and good documentation practices
  • Assess and apply the training and curriculum standards to requests
  • Provide support to learners conducting initial and continuing web-based training by answering navigation and logistically questions
  • Managing/interpreting complex spreadsheets and high volumes of data
  • Solving problems based on pain points creatively and strategically based on standards and procedures
  • Facilitate training
  • Other responsibilities as assigned based on business need

Skills:

  • Learning management system
  • Cornerstone
  • file management
  • Training
  • Proficient with Microsoft Word, Excel, and PowerPoint software
  • Excellent attention to detail and ability to verify own work for accuracy
  • Excellent verbal and written communication skills
  • Team player with demonstrated strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization.
  • Ability to identify and remediate problems before they become critical and escalate when appropriate
  • Strong analytical skills
  • Demonstrated ability to influence change with customer groups and colleagues, a plus.
  • Familiarity with continuous improvement and problem-solving processes and tools is a plus

Education/Experience:

  • AS/BS/BA in Education, Biological Sciences, Physical Sciences, or Engineering
  • Or 6 years working in a customer service environment
  • Or a combination of college coursework and related work experience
Vacancy posted more than 2 months ago
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