Information Technology Service Management Specialist (New York)

Key Responsibilities

• Monitor and manage production job schedules using CA Workload Automation DE (dSeries) or equivalent enterprise scheduling tools.
• Execute, monitor, and troubleshoot batch jobs running on z/OS mainframe, UNIX, and PeopleSoft servers.
• Identify job failures, perform initial root-cause analysis, and escalate critical incidents to appropriate support teams.
• Establish and maintain job dependencies, scheduling workflows, and batch processing cycles.
• Troubleshoot JCL errors and resolve scheduling-related issues.
• Perform software migrations and deployments to production and testing environments as required.
• Execute and troubleshoot test job flows to ensure successful processing.
• Maintain detailed documentation of production incidents, job failures, and corrective actions.
• Monitor file transfers using FTPS, Connect, and related utilities.
• Coordinate with technical teams to ensure timely resolution of production issues.
• Follow established SDLC procedures, change management processes, and production control standards.
• Provide operational updates and communicate critical issues to the Night Shift Supervisor.

Required Skills & Qualifications

• 5+ years of experience in Production Control, batch scheduling, or IT operations.
• 3–5 years of experience with Windows-based enterprise scheduling systems.
• 5 years of experience identifying, escalating, and documenting critical job failures and scheduling issues.
• 5 years of hands-on experience executing and troubleshooting schedulers, batch processes, and cycle flows.
• Strong knowledge of CA Workload Automation DE (dSeries) or similar enterprise scheduling platforms.
• Experience working with z/OS mainframe environments, JCL, and TSO/ISPF .
• Experience troubleshooting JCL errors and working with Generation Data Groups (GDGs).
• Familiarity with mainframe utilities such as File-AID and IDCAMS .
• Understanding of job dependencies, batch processing, and production scheduling.
• Experience supporting UNIX environments.
• Knowledge of file transfer protocols, including FTPS and Connect.
• Strong incident management, troubleshooting, documentation, and escalation skills.
• Excellent written and verbal communication skills.