Flight Operations & Client Services Specialist (New York)

Company Description

V2 Jets is a private jet charter and membership company with offices in South Florida, New York, and New Jersey. We arrange on-demand private flights for clients around the world, focusing on making the entire experience seamless from start to finish.

Our clients rely on us to handle every detail once a trip is booked.... whether it's a quick business flight or a complex, multi-leg journey. At V2 Jets, it's simple: we take care of the logistics so our clients can focus on what matters most - their time!

Position Overview

We are seeking an Experienced client-focused Operations Support Specialist team member to support the managing partner. This role serves as a critical link between clients, operators, and vendors. You will manage trip execution from initial request through post-flight follow-up, ensuring flawless delivery and exceptional service at every touchpoint. This position requires strong operational judgment, attention to detail, and the ability to perform under time-sensitive conditions in a fast-paced aviation environment.

Schedule Requirements

• This position is primarily based in the New York office Monday-Friday, with required weekend work performed remotely.

• Flights operate seven days a week, including weekends, the successful candidate must be available and willing to work Monday-Sunday as part of the regular schedule depending on the flight schedule.

Key Responsibilities

• Responsible for managing client trips from booking confirmation through flight departure

• Serve as the primary point of contact for clients and their executive assistants for all pre-flight coordination

• Monitor flight schedules, weather, aircraft status, and operational changes in real time

• Handle detailed trip execution including cross-checking itineraries, passenger information, and travel documents

• Coordinate logistics including catering, ground transportation, rental cars, and special onboard requests

• Gather, verify, and confirm all flight details with operators to ensure full accuracy and alignment with client expectations

• Prepare and provide flight itineraries and pre-flight briefings to client

• Assist accounting with billing, invoicing, and post-trip reporting

• Build and maintain strong relationships with clients and their assistants

• Develop and refine internal workflows, SOPs, and service standards

• Take ownership of resolving flight-related issues as soon as they are reported, including troubleshooting, escalation, and resolution

Qualifications & Experience

• Experience in either Aviation Operations or Dispatch

• Experience working directly with high-net-worth individuals and executive assistants

• Exceptional communication and organizational skills

• Strong operational, analytical, and problem-solving skills

• Critical thinker with a strong sense of urgency and attention to detail

• Reliable, adaptable, and calm under pressure in a fast-paced environment

• 2+ years of experience in private aviation, corporate travel, luxury hospitality, or similar client-facing operation's

• Comfortable operating in a 24/7, always-on business