Medical Records and Receptionist Bilingual

Medical Records & Receptionist

Position: Medical Records & Receptionist

Location: Canutillo, TX

Reports to: Executive Director

Position Summary

The Client Care Specialist / Medical Records Clerk serves as the first point of contact for patients while ensuring the accurate management, organization, and security of medical records. This role combines front desk administrative support with medical records processing, including scheduling, patient communication, document management, and compliance with HIPAA regulations.

Key Responsibilities

• Greet and assist patients in person and over the phone
• Schedule appointments and manage provider calendars using EMR systems
• Collect payments and support administrative billing tasks
• Maintain accurate and up-to-date patient records
• Scan, upload, and organize medical documentation
• Process and track medical records requests
• Prepare and audit medical record packets
• Coordinate with clinical and administrative teams
• Perform general clerical and administrative duties

Qualifications

• High school diploma or equivalent required; associate degree preferred
• 12 years of healthcare or customer service experience
• Bilingual (English/Spanish) required
• Proficiency with EMR systems and Microsoft Office
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Physical Requirements
• Ability to sit for extended periods
• Frequent use of hands for typing and paperwork
• Occasional standing, walking, and lifting up to 20 pounds

HIPAA Compliance

• Maintain strict confidentiality of patient information
• Verify patient identity before releasing information
• Secure physical and electronic records
• Complete required HIPAA training
• Report any suspected breaches immediately