Sr. PBM Client Implementation Project Manager

Role Description

Manage the entire client onboarding project for implementation, main contact for the client.

• Conduct the client benefit discussions with all parties and ensure client sign-off for their benefit intent forms.
• Coordinate efforts with internal departments for the creation of formulary, specialty products, and pharmacy networks.
• Coordinate formulary/specialty disruption analysis to impacted membership.
• Work with Operations and Functional leaders to proactively identify implementation issues and drive their resolution.
• Develop and present presentations for new business customer finalist presentations with Sales.
• Facilitate meetings at various levels of the organization, including management weekly reviews.
• Monitor, track, and report implementation status and performance, internally and to the client.
• Identify implementation risks, implement a mitigation/action plan, and drive improved outcomes, communicating to senior leadership.
• Manage the implementation of pharmacy benefit plans for all direct business market types.
• Ensure accuracy of plan updates and missed deliverables from all teams.
• Manage pre-implementation audits with the audit department and the client.
• Ability to mentor other team members within Implementation.
• 20-25% travel.

Qualifications

• 2+ years of experience in Pharmacy Benefit Management.
• 2+ years in a Client Facing role.
• 2+ years of Implementation project management experience or account management for new or existing client implementations.
• Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word.
• Solid experience in influencing externally with soft power, driving cross-functional collaboration, and negotiating win-win solutions.
• Proven ability to present to all levels of management and audiences.
• Proven ability to ascertain client needs through active listening skills and consultatively work with clients to achieve business objectives.
• Proven effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment.

Requirements

• PMP Certification (preferred).
• Certified Pharmacy Technician (preferred).
• Experience managing complex projects with various stakeholders (preferred).
• Proficiency with Microsoft Project (preferred).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).