Customer Service Representative (Licensing) - Hybrid (USA) R0058839

Customer Service Representative (Licensing) - Hybrid (USA)

About the Role: As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.

Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Customer Service and work under the leadership of the Associate Director, Customer Service. This role is a part of FCC | CLC - C T Corporation System - Wolters Kluwer. Please view the site office location directory for potential office preferences nationwide.

Division/BU About Us:

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications (Skill/Background Min. + 2yr (Non-Profit/Licensing/Payroll/Sales Tax Reg./Industry Licensing):

Shift: 9:30a-6p ET (Flex)

Licensing Background: Prior background in licensing within Non?Profit, Payroll, Sales Tax Registration, and/or Industry Licensing environments/sectors.

Enhanced Communication: Ability to convey information clearly and professionally.

Customer Relationship Management: Demonstrates ability to build rapport with customers.

Intermediate Problem-Solving: Can handle moderately complex issues effectively.

Organizational Skills: Manages time and tasks efficiently.

Advanced Product Knowledge: Good understanding of multiple product/service features.

Software Proficiency: Familiarity with CRM tools and databases.

QA Understanding: Knowledge of quality assurance standards.

Mentoring: Ability to assist and train new team members.

Responsibilities:

• Respond to a wider range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Company Overview:

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: $35,000.00 - $58,600.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.