Front Office Scheduler

Job Description The Front Office Scheduler contributes to an efficient operational flow within our surgical facility and is the first face of the center when visitors/patients arrive onsite. They are responsible for sorting filing and maintaining medical and demographics records. The Front Officer Scheduler schedules all surgical procedures and assures that all the appropriate clinical and insurance coding information is collected for the surgery schedule. Additionally, they will conduct administrative duties, which includes greeting guests, answering/directing phone calls, handling company inquiries, and sorting/distributing mail. Job Responsibilities Serve visitors by greeting, welcoming, directing and announcing them appropriately. Answer multi-line telephones, route calls, take messages, and respond to, or refer, inquiries courteously and promptly; greet and check‑in visitors/patients. Coordinate patient surgery scheduling in accordance with Prime MSO Policy & Procedures; ensure current and accurate scheduling calendar. Understand, educate patient, and collect patient responsibility amounts; email applicable staff with payment updates. Help organize and maintain confidential medical files and records. Transmit documentation to necessary parties via email, facsimile, or mail, in accordance with company policies and all medical practice regulations, including HIPAA/HITECH. Visit assigned accounts monthly, and update notes in applicable Salesforce software. Communicate with applicable staff regarding scheduling matters. Review and complete daily schedule log; send to all applicable staff and LIPs. Maintain and update physician roster with schedulers and office management contact information. Accurately scan and name documentation in accordance to Prime MSO policies and procedures. Follow up on pathology/lab reports, incomplete or missing medical records, and dictated reports. Schedule FedEx/UPS packing slips. Process/distribute incoming and outgoing mail and faxes. Assist nursing staff with pre‑operative phone calls to patients to review health history and specific instructions for what patients need to do prior to surgery. Enter case data into Vision Scheduling Program. Monitor OOP monthly and follow up with doctor’s office if any changes occur. Participate in in‑services to maintain professional competency. Build patient charts prior to procedure; file and scan patient charts; maintain organization of patient charts. Scan all packing slips provided by Materials team to appropriate drives. Coordinate testing schedule for pre‑procedure COVID testing. Participate in Quality Assurance Performance Improvement Committee (QAPI). Follow up on authorizations and re‑verifications in accordance with the Prime App. Accurately handle and process needed patient information/data. Perform duties assigned by management. Skills and Qualifications Maintains HIPAA confidentiality standards at all times. Accomplishes assigned projects on time. Keeps work area organized to improve efficiency. Knowledge of medical terminology. Minimum of 1-year medical assistant/front office experience. Knowledge of word processing software. Travels to alternative facilities on an as needed basis. Preferred Qualifications 1–3 Years of ASC procedure scheduling experience. Benefits Health insurance 401(k) match Dental insurance Disability insurance Life insurance Paid time off Vision insurance Paid holidays Bereavement leave #J-18808-Ljbffr US Lawns