Service Coordinator I

Service Coordinator - Tier 1

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It's why we're more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community "home." Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.

Why CommonBond Communities?

• Work-life balance
• Employee referral program
• Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
• A respectful and growth-oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Salary Range: $22.66-$24.07 Per Hour Hours: During the school year - 10am-7pm Monday-Thursday, 4 hours for admin work Friday June-September - 9am-5pm CommonBond Communities invites qualified applicants to apply for the Service Coordinator - Tier 1 position at our Skyline Tower site in Saint Paul, MN. The Service Coordinator I will be responsible for supporting and implementing resident-centered services and promoting community building and engagement through resources, advocacy, crisis intervention, and supportive services to residents. Primary responsibilities include service coordination, housing stability support, program coordination, accurate documentation, and peer mentorship.

Essential Job Functions and Associated Tasks

Provides comprehensive person-centered coordination services for residents

• Conduct a strengths-based assessment with residents; reassesses regularly based on service plans.
• Utilize person-centered planning to develop asset-based service plans to address resident identified needs and goals.
• Link residents with community-based services and resources, and assist residents in mitigating barriers to accessing community-based services and resources as needed.
• Responds to individual resident crises in consultation with supervisor.

Implement integrated housing and services model with 3rd party property management partners

• Collaborate with 3rd party property management partners to support resident housing stability
• Provide lease education when appropriate for lease violations that are given by property management to support resident(s) in getting back into good standing.

Empower Residents Across Community Engagement continuum

• Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter.
• Listen intentionally to residents, gathering ideas on programming and services they want to see.
• Involve residents in activities and programs taking place within their housing community.
• Collaborate with residents on the design of activities and programs taking place within their housing community.
• Empower residents to lead on issues they care about within their community.

Works as an effective team member

• Models healthy team interactions with Zone team and others within department, property management partners, and other departments of CommonBond Communities.
• Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents.
• Actively participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development.

Maintains timely, accurate, complete, and secure resident records

• Includes proficiency in ETO data systems.

Maintains communication flow and functions as a team leader

• Follows through with own job responsibilities and assignments
• Engages in constructive problem solving and conflict resolution
• Provides information needed by other team members in a timely and effective manner
• Gives and receives feedback to and from supervisor and other team members
• Utilize Microsoft 365 tools, including Teams and Outlook for written communication within the team.

Minimum Requirements

• High school diploma or equivalent.
• 0 – 2 years experience in social services or related field (internship or volunteer experience acceptable)
• Basic interpersonal, verbal, and written communication skills.
• Ability to work well in a team environment and follow instructions.
• Basic proficiency in Microsoft 365 and willingness to learn ETO system.
• Be certified in CPR and First Aid or can become certified within six months of starting position.

Preferred Qualifications

• Some college coursework in human services preferred.
• Previous experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to lift, carry, push and/or pull up to 50 lbs.
• Ability to file documents.
• Ability to enter data into a computer.
• Ability to interact verbally with internal and external audiences.

Other Requirements

• Must be willing and able to travel between sites using personal vehicle.

This job description is intended to provide information essential to understanding the scope of the Service Coordinator I position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.