Retail Cosmetics Sales Counter Manager - Estee Lauder, Natick Collection - Full Time

Be part of an amazing story. Macy's is more than just a store – it’s a legacy that has entertained and inspired Americans for over 160 years. From the Macy’s 4th‑of‑July Fireworks to the Thanksgiving Day Parade, our brand has created unforgettable moments and strong community ties. Job Overview As a Counter Manager you lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product demos, and a deep understanding of each customer’s beauty and style preferences. You inspire teamwork to drive sales and elevate the customer experience by building lasting connections. How Counter Managers Spend Their Day Start the day with a positive example: energize the team, greet colleagues warmly, ensure the counter is polished, organized, and fully prepared to welcome customers. Review daily sales goals and stay updated on new launches, top‑performing products, and current beauty trends. Lead on the floor with action: welcome customers with genuine hospitality, make eye contact, and initiate friendly conversations that build lasting relationships. Maintain a shoppable space: keep testers clean and well‑stocked, ensure signage and pricing are current, and display items according to brand standards. Support merchandising updates and keep the area visually appealing throughout the day. Help the team finish strong: coach staff to share loyalty benefits, ensure customers leave with everything they need, and end each interaction with a sincere thank‑you, often using the customer’s name. Model teamwork: demonstrate collaboration, honesty, and care so the team can serve customers and communities more effectively. Commit to continual improvement: strive to achieve sales goals, learn from each other, and enhance individual and store results every day. Who You Are and What You Will Do Deliver exceptional customer service through personalized consultations and expert product knowledge. Build lasting client relationships and drive client development through outreach and follow‑up. Review and analyze business performance—daily, weekly, monthly, seasonal, and annual sales—and implement strategies to grow the business. Plan and execute in‑store and vendor‑led events to drive traffic and engagement. Maintain brand standards through proper merchandising, hygiene, and stock replenishment. Acquire new customers by opening credit accounts and sharing loyalty benefits. Collaborate with vendors, personal stylists, and store leadership to optimize outcomes. Resolve customer concerns in a professional, customer‑first manner. Stay informed on new launches, best‑sellers, and beauty trends to support team education. Manage multiple priorities in a fast‑paced environment with strong attention to detail. Demonstrate flexibility, sound judgment, and a passion for the beauty industry. Possess 3–5 years of relevant retail, beauty, or leadership experience (preferred). Provide flexible availability, including weekdays, evenings, weekends, and holidays, with regular dependent attendance and punctuality. Must be able to: Understand and communicate effectively with customers, coworkers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Essential Physical Requirements Talk, lift, stand, and reach with arms and hands. Stand for at least two consecutive hours, lift at least 25 lbs., stoop, kneel, crouch, climb ladders, and reach, including above eye level. Require close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment, point‑of‑sale systems, and the ability to process register transactions. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and contribute through volunteer opportunities. Merchandise discounts. Performance‑based incentives. Annual merit review. Employee Assistance Program with mental health counseling and legal/financial advice. Access the full menu of benefits offerings ( Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12‑24 hours per week. Hours depend on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here ( This position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. In addition to hourly rate, you may receive 3% commission on eligible net sales. Join us and help write the next chapter in our story – Apply Today! This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr Macy's