Retail Sales Associate, Natick Collection - Full Time

Macy's is more than just a store. It is a story that has captivated hearts and minds for more than 160 years, celebrating innovations, traditions, and unforgettable moments such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. Those moments make working here uniquely special. Job Overview As a Retail Selling Colleague, you blend results‑driven selling with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offer personalized recommendations, and connect them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors, building trust, meeting sales targets, and inspiring loyalty with every interaction. This role goes far beyond a cashier. The customer is at the heart of everything we do—every day, all day—and the job invites you to create amazing experiences through genuine hospitality while keeping the shopping space clean, organized, and inviting. How our Selling Colleagues spend their day Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and keep the sales floor clean, organized, and prepared for customers. They review their sales goals, learn about new arrivals and top‑selling items, and stay up‑to‑date on current trends and promotions. On the floor, they focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations that build lasting relationships and bring customers back. They always finish strong, sharing our loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name. We believe service starts with each other—supporting one another with honesty, care, and collaboration to better serve customers and communities. We know that excellence is a journey—we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver both individual and store results. Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are scheduled 12–24 hours per week. All schedules include weekend shifts. Hours are dependent on business needs and colleague availability. What We Can Offer You Join a team where work is rewarding and fun. We provide a dynamic, inclusive environment with competitive pay, benefits, and paid time off. 401(k) match, comprehensive health and wellness coverage, continuous learning, leadership development, and community engagement through Colleague Resource Groups and volunteer opportunities. Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice What You Will Do Greet and connect with customers in a friendly and genuine way, showing appreciation for their experience. Recommend products by asking questions to identify customer needs and inspire purchases with newness and resonance. Offer options and solutions to complete the sale and enhance the buying experience. Wrap‑up the shopping journey, celebrating purchases and sharing in customer excitement. Master store products, services, loyalty programs, and Macy's sales systems to help customers find what they need and suggest additional items. Maintain department recovery standards, including sales floor and fitting rooms. Deliver optimal merchandise execution, ensure accurate pricing, and process markdowns timely and accurately. Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities. Skills You Will Need Product Knowledge: Good understanding of the products you sell; provide expert guidance based on wants, features, and choices. Communication: Comfortable communicating with customers virtually, via phone, and in person. Sales: Build relationships, achieve sales goals, and participate in pre‑selling and sales‑boosting events. Technology: Utilize point‑of‑sale technology and applications to sell and fulfill orders. Continuous Learning: Self‑driven to keep product knowledge up to date and stay current with training. Interpersonal Skills: Excellent interpersonal skills, working effectively with colleagues across levels and departments. Collaboration: Partner with the total team to drive sales and deliver the customer experience. Who you are Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Enjoy meeting people, learning about them, and sharing information. Resourceful, eager to start new ventures, and adaptable to changing priorities; thrive both independently and in team dynamics. Comfortable handling electronic devices. Must be able to Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Essential Physical Requirements Prolonged standing or walking, at least two consecutive hours. Frequent use of computers and handheld electronic equipment. Reaching, including above eye level, crouching, kneeling, stooping, and colour vision. Lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders. Lifting and moving items up to 30 lbs. About Us This is a great time to join Macy's! Whether helping customers find the perfect gift, streamlining operations, enhancing online shopping, or designing for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives. Next Chapter Join us and help write the next chapter in our story—Apply Today! This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Macy's