Inside Sales Representative I

Inside Sales Representative

The Inside Sales Representative will provide a high-level of customer service and support with an established customer base to include Program Management of key strategic accounts, providing exceptional service to maintaining and increasing sales of these accounts. The Inside Sales Representative will demonstrate a particular focus on program/customer management. Handle a high volume of customer interaction Superior Excel, PowerPoint skills High volume of customer quotes price & delivery by phones, fax, or email Manage all aspects of order entry, stock management and purchase requirements for key customers Daily status and review of Key accounts orders, stocking levels and re-order points Assist company AES's LA management in forecasting revenue and GP of accounts Determining correct material based on customer requirements Obtaining quotes from vendors for material and outside processing Sales Order & Purchase order entry Assume responsibility of key house accounts Coordination with Outside Sales and Management; information & feedback Follow-up and communication with customers; status & delivery Initiate & follow-up on customer returns and problems (credits & complaints) Maintains paper and digital records/files for the respective department; Periodically visits with customer to establish better business relationship

High school diploma or GED from an accredited institution Minimum 2 years of experience in an inside sales and/or customer service environment College degree from an accredited institution Previous experience working in fast-paced metals, distribution or manufacturing environment Knowledge and experience working with SAP desired Proficient in Microsoft Office applications, intranet and internet usage