Director, Professional Services Management

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The Director of Professional Services at Veeam is responsible for managing the delivery of professional services to customers through our partner-aligned model. This role leads the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding, successful implementations with partners, and strategic guidance that enhances customer value and retention. The Director will implement service strategies, maintain operational standards, and optimize tools and methodologies to support scale and growth in the AMER region. What You’ll Do Delivery Frameworks & Methodologies Drive standardized delivery frameworks for global consistency and scalability Innovate with tools, automation, and AI to optimize service delivery and performance Align practices with business goals to drive revenue, profitability, and customer satisfaction. Client and Partner Engagement Build long-term client relationships by aligning services with their needs Develop strategic partnerships for integrated service delivery Enhance client satisfaction through feedback and proactive improvements. Operational & Financial Excellence Manage Professional Services P&L for timely, high-quality delivery and cost efficiency Optimize resource planning, project management, and performance tracking tools Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities. Hiring & Team Development Lead hiring to build high-performing Professional Services teams Develop enablement programs for consistent and effective team delivery Foster a culture of accountability, innovation, and continuous improvement. What You’ll Bring 8+ years of experience in professional services roles within software companies, particularly SaaS, with 3+ years in a leadership position Strong understanding of enterprise software architectures, including cloud technologies and modern application development Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment Demonstrated success in managing revenue targets and driving services sales efforts Strong leadership skills, with a history of developing and guiding high-performing teams Excellent communication skills, with the ability to manage customer relationships and expectations effectively Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred Willingness to travel as required (at least 40% for customer engagements and business needs) What You’ll Get Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self‑care and 24 paid volunteer hours annually through Veeam Cares Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents Medical, dental, and vision coverage starting on your first day Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program 401(k) retirement plan with company matching contributions Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time AirVet: 24/7 virtual veterinary care at no cost Legal services, identity protection, and supplemental health insurance options Tax‑advantaged spending accounts for healthcare, dependent care, and commuting Opportunities to learn and grow through on‑demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning Compensation Transparency Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range. Zone 1: San Francisco Bay Area, New York City Boroughs – $257,900 – $478,800 USD Zone 2: Washington, California (excluding San Francisco Bay Area) – $236,400 – $438,900 USD Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona – $214,900 – $399,000 USD Zone 4: All other US locations – $186,900 – $347,100 USD Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. #J-18808-Ljbffr Veeam