Manager, NRCS and Applications - Live Production Engineering

Welcome to Warner Bros. Discovery… the stuff dreams are made of. We bring iconic content and beloved brands to life. When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands are the storytellers, the creators and the dreamers who bring our characters to life. From brilliant creatives to technology trailblazers across the globe, WBD offers career‑defining opportunities, thoughtful benefits and the tools to explore and grow into your best selves. Here you are supported, celebrated and can thrive. Your New Role… As the Manager, NRCS and Applications, you will lead the Center of Excellence (CoE) for Warner Bros. Discovery, overseeing a specialized group responsible for live production engineering technologies that support storytellers and journalists around the globe. While the CoE is centered in North America, its responsibilities extend worldwide, ensuring consistent, high‑quality support for WBD’s global content creation teams. This role blends systems engineering, information technology, newsroom systems, automation, cloud‑based workflows and emerging AI‑driven capabilities. You will guide the CoE in supporting NRCS platforms such as iNews and internally developed newsroom tools, production control room automation systems, prompters, voice activation and rundown marking technologies. You will also oversee support for internally developed applications, providing structured feedback to development teams to shape sprints, deliverables and long‑term product direction. A key part of this role includes applying generative AI and vibe coding to enhance production workflows, accelerate problem solving and drive innovation. Familiarity with cloud technologies and Linux environments will further strengthen your ability to support and evolve WBD’s production ecosystem. Your responsibilities extend into system administration, data solutions, server management and mass workstation imaging, all while ensuring strong information security and system hardening practices. You will lead, mentor and develop a cross‑functional technical team within the CoE, fostering trust, accountability and a customer‑service centric culture. You will collaborate closely with operational partners, developers, systems architects, business analysts and vendors to deliver secure, resilient, innovative solutions. A strong understanding of ITIL service models, CI/CD practices and enterprise IT frameworks is essential, as is the ability to translate business needs into functional technical solutions. You will also contribute to capital planning, operating budget management and long‑term technology strategy, ensuring alignment with WBD’s broader business objectives across regions. Key Focus Areas Leadership of the North America based NRCS & Applications Center of Excellence, with global support responsibilities Support oversight of NRCS platforms (I‑News), newsroom applications and internally developed tools Support for production automation systems (Mosart, Overdrive, Avid Command) Management of prompter, voice‑activated prompting and rundown marking technologies Integration of generative AI to enhance newsroom efficiency, automation and content workflows Use of vibe coding to rapidly prototype, troubleshoot and optimize technical solutions Application of cloud technologies and comfort with Linux based systems to support modern infrastructure System administration, imaging and secure infrastructure management Collaboration with development teams to guide sprints and deliverables Adoption of ITIL and CI/CD practices across the CoE Cross‑functional leadership and customer focused service delivery Participation in capital planning and operating budget management Your Role Accountabilities This role is responsible for long‑range project planning, budgeting and execution. You will work closely with project managers, stakeholders and project teammates to prioritize, schedule and deliver exceptional technical solutions, while providing expert guidance to meet challenging deadlines. As a hands‑on leader, you will remove obstacles, assist with budgeting, and play a pivotal role as a technical designer, ensuring the team develops innovative solutions that align with project goals. Your strong leadership, communication and problem‑solving skills will be critical in fostering a culture of excellence, empowering team members’ growth and driving successful execution of complex projects. You will provide enhanced oversight and guidance to the day‑to‑day operation of Warner Bros. Discovery’s Live Production Centers of Excellence, leading a team of skilled professionals to make informed technical decisions to deliver production requirements and protect our on‑air brands. Constantly striving for excellence, you will evaluate departmental workflow, identifying opportunities for process improvement and efficiency gains. Your leadership and technical expertise will ensure the highest standards of technical performance. You will provide expert technical leadership in evaluating, diagnosing and prioritizing issues across the live production technology ecosystem. You will guide the team through complex troubleshooting, architectural decisions and root‑cause analysis, serving as the primary technical escalation point during major incidents and outages to protect on‑air reliability. You will oversee documentation standards, training and knowledge‑sharing practices to strengthen operational readiness and elevate the team’s technical maturity. Your leadership will maintain system stability, improve technical performance and foster continuous improvement and innovation across the CoE. You will evaluate and prioritize incidents within the ServiceNow platform, use its operational data, trends and performance metrics to guide technical decision‑making. You will communicate status updates to partners, lead planning for production changes through the Change Advisory Board, and serve as the problem owner for ITIL‑aligned problem management. By leveraging ServiceNow insights you will strengthen team reliability and use ServiceNow as a strategic engine for accountability. You will manage key vendor relationships, act as liaison for escalations and collaborative product development, fostering strong partnerships to shape technical vision and direction. Your proactive engagement will ensure smooth communication and resolution of challenges while driving product development initiatives in line with evolving technical goals. Qualifications & Experiences A four‑year engineering degree (or equivalent work experience in live production support with 5+ years in a media environment) Knowledge and troubleshooting skills in live production Understanding of news workflows and NRCS, control room automation solutions, code development and deployment Ability to convey complex information clearly and effectively, with strong written and verbal communication How We Get Things Done WBD operates on core values that guide how we get things done. For more details, see Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. We are an equal‑opportunity employer and consider qualified candidates on the basis of merit without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. Instructions for candidates with a disability who require adjustments or accommodations during the job application or recruitment process can be found on our accessibility page. #J-18808-Ljbffr Warner Bros. Discovery