Onsite Print Team Representative

On-Site Representative/Central Print Team Representative


The primary purpose of this position is to support the organizational goals/management and colleagues of the VBO by efficiently and effectively managing the responsibilities as an On-Site Representative supporting engagement responsibilities of the VBO. All tasks related to this position are to be done in a manner consistent with VBO policies, procedures, quality standards, customer needs and applicable local, state and federal regulations.



FLSA Status : Non-Exempt



ESSENTIAL FUNCTIONS:
- Utilizes and applies Microsoft software and general computer skills with combining, editing, and reviewing documents containing PHI (patient health information).
- Possesses general knowledge of printing functions and assures documents are printed accurately and presented professionally.
- Uses trained knowledge on comprehending, reviewing, and correcting documents prior to being sent to correspondences.
- Possesses a general knowledge of common revenue cycle documents such as: UB04 and 1500 claim forms, reconsideration and appeal documents, EOBs/Remits, etc.
- Reviews detailed patient accounting information by utilizing VBO work-driver (ResQ) on a daily basis and documents all activity appropriately.
- Accurately utilizes external client systems to access patient account information daily and document all activity appropriately.
- Accesses and interprets EOB/Remit information within client imaging systems for account documentation/correspondence/follow-up.
- Adheres to the HIPAA privacy and security regulations.
- Possesses ability to professionally communicate (in all forms) with payer resources such as: website, e-mail, telephone, customer service departments, etc.
- Consistently meets or exceeds all established department/client quality and productivity standards.
- Attends office meetings and scheduled events as required.
- Possesses a cooperative and positive attitude toward clients, management and co-workers by responding politely and professionally and being a valued team player.
- Assists in mentoring new hires including shadowing and answering general collection questions.
- Possesses the flexibility to transfer between teams with ease when necessary.
- Performs other duties as assigned.



EDUCATION / EXPERIENCE:
Required : High school diploma or GED required.
- Previous experience in all Microsoft software and Adobe Acrobat software.
- Strong written and oral communication skills
- Computer and internet literacy required.
- Comfortable using phone, fax machine, printers, and other general office equipment.
- Ability to work in a fast-paced environment.
- Ability to work onsite in an office environment on a daily basis.
Preferred: Knowledge of medical billing and revenue cycle fundamentals preferred.
- Ability to establish and maintain effective working relationships.
- Comfortable bringing new ideas, process improvement suggestion, and feedback



Working Conditions:
- Will work in high volume work environment that may require overtime as necessary.
- May sit for long periods of time.
- Primarily works inside throughout the year, but some travel to client locations may be required.
- Typing and reading on a computer.
- Communicating in person, through e-mail, telephone and written correspondence.
- Standing, stooping, pushing, reaching and pulling may be required.


The VBOA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, VBOA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The VBOA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.