Operations Associate

Boutique Operations ManagerRichemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ??of our Houses, through a process of permanent creativity.Overview Reporting to the Boutique Manager, the objective of this role is to maintain boutique operations and contribute to the profitability of the boutique by receiving, handling, and helping to manage inventory of merchandise in a timely and organized manner.Primary ResponsibilitiesEnsures permanent accuracy of stock in store and organizes weekly/monthly cycle countsEnsures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the dayEnsures good reception of deliveries from central warehouse and controls upon receptionManages and follows up on stock transfer between stores or stock sent for commercial activitiesOrganizes end of season returnsParticipates in the morning team briefings and shares important operational information including daily deliveries and stock updatesSupports stock requests from team membersShares inventory results, consignment issues and all other topics to finance teamCommunicates with other stores on best practices and issues they may have encounteredTranslates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impactResponsible for the follow up and management of all shipping documents/ VAT DOCUMENTSSupports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)Provides administrative support to the team in booking couriers, deliveries, transfersCompletes store supply ordersSupports the manager to ensure perfect compliance with Richemont processesQualificationsPrevious experience in retail sales; jewellery or high-end luxury product sales is preferred.Strong understanding of Customer Service needs and customer priorities.Ability to establish and maintain effective relationships with customers and gain their trust and respect.Excellent interpersonal, communication and computer skills are needed.Strong attention to detail with the ability to handle multiple tasks simultaneously.Physical RequirementsAbility to sit down and stand for extended periods of timeAbility to lift up to 20lb boxes regularlyReaching to access product stored within cabinets or on shelvesBending to access product stored within cabinetsOccasional need to use a ladder to reach productUnpacking and/or lifting of large boxes that contain productRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We Offer –Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.At Richemont, We Craft the Future!Expected Hourly Range: $21-25/hrSalary will be determined based on relevant skills and experience.#Richemont #WeCraftTheFuture