General Manager

As the General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.

Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client’s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

Job Responsibilities

• Manage and direct frontline associates and vendors within a mid-large IFM operation.

• Demonstrated self-perform experience in building facilities operations and maintenance, including the hands-on troubleshooting, repair, and maintenance of HVAC, electrical, plumbing, and mechanical systems.

• Ensures compliance with all contract obligations. Site level contractual compliance includes all site level KPI and SOWs, response times and customer HS&E metrics.
• Relentless commitment to safety excellence, demonstrates behaviors that drive a Safety FIRST core value, fosters a culture where every team member is empowered and supported to achieve a work environment without exposures and incidents - where No One Gets Hurt
• Creates a great employee work environment and inspires teamwork and partnership at all levels - internally and externally
• Oversight of all site utility systems to include electrical, heating ventilation and air conditioning(HVAC),plumbing, water treatment, energy management, fire safety, life safety and grounds
• Vendor management
• Drive operational efficiencies and labor/scheduling productivity to manage labor costs, supply costs and inventories and inspect operations to ensure a high level of execution and compliance
• Establishes and maintains effective communications and business relationships, including frequent, consistent and accurate communications with client site level leadership. Will participate in/contribute to Monthly and Quarterly Client Business Reviews (CBRs)
• Hire, train, develop and manage the performance of frontline associates, ensuring high performance, optimal staffing and employee engagement
• Use EcoBPM CMMS system to properly support the operation and manage/close out work orders within established Service Level Agreements (SLAs)
• Maintain and use capital equipment efficiently
• Ensure compliance with Aramark Facilities Management standards and programs and all OSHA/other regulatory agency and local, state, and federal government regulations

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Must possess hands-on Operations & Maintenance (O&M) experience and a working knowledge of building systems, with the ability to troubleshoot equipment issues and support day-to-day facility operations.

• Requires at least 3-5 years’ experience in a facilities management site level leadership role and 3-5 years’ experience managing hourly and salaried employees
• Bachelor's degree preferred or equivalent experience
• Requires profit and loss (P&L) experience
• Previous experience in a business & industry, life sciences or manufacturing environment is preferred
• Working knowledge and experience with mechanical, electrical and plumbing (MEP) O&M standards and procedures, as well as facility related equipment such as boilers, chillers, generators, HVAC/R required
• Strong knowledge and experience in the development of maintenance strategies and O&M capital planning strategies is preferred
• For manufacturing environments, experience working in an environment that requires Good Manufacturing Practices (GMP) and a high level of safety standards, protocols and procedures is strongly preferred
• Facilities Management Certification such as Certified Plant Maintenance Manager (CPMM) or equivalent is strongly preferred

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

Education