Business Office Manager

Shelby Oaks Post Acute is a senior care facility in Memphis, Tennessee, that offers services including skilled nursing, long-term care, and short-term rehabilitation. With a capacity of 77 residents, the facility provides both private and semi-private rooms, focusing on creating a comfortable and supportive environment. Amenities include tailored dietary plans, laundry services, and salon access. The facility emphasizes personalized care plans to cater to the unique needs of each resident.

Why Join us?

At Shelby Oaks Post Acute, we are dedicated to providing compassionate, high-quality care for our residents in a supportive and enriching environment. Our facility offers skilled nursing, rehabilitation, and long-term care, serving residents with dignity and respect.

We are seeking passionate individuals to join our team of dedicated professionals. Whether you are an experienced caregiver or looking to start a meaningful career in healthcare, Shelby Oaks offers a collaborative and rewarding workplace where your contributions make a difference every day.

Position Overview:

We are looking for a professional candidate who has a desire to learn and grow with the company. If you are passionate about delivering exceptional service in a healthcare environment and have the drive, we invite you to apply and make a difference in our organization and the communities we serve.

As a Business Office Manager, your primary responsibility will be to manage billing for private payers.

Responsibilities:

• Manage billing, follow-up, and appeals for various claims to ensure timely payment.
• Demonstrate a results-focused and detail-oriented approach.
• Cultivate positive relationships with residents, families, and co-workers.
• Meet all billing deadlines and adhere to a calendar for other critical deadlines.
• Ensure collection of payments for all services rendered to patients.
• Proactively manage and prevent pending bills and aging collections.
• Execute, review, and process payments efficiently.
• Retrieve authorizations and process refunds as needed.
• Handle write-offs, collections, and postings of funds received for services.
• Process billing for Long-Term Care (LTC) and Medi-Cal.
• Manage re-authorizations for managed care patients
• Educate patients and families regarding insurance processes.
• Proficiency in Point Click Care (PCC), and Excel is required

Education & Qualifications:

• A college degree, with an emphasis in accounting or a business-related field, is preferred.
• Ideally, candidates will have prior Business Office Manager (BOM) experience in a Skilled Nursing Facility (SNF), with a strong focus on collections and managing outstanding receivables.
• Must possess previous experience with Medicaid and Medicare billing and collections.
• The successful candidate will be qualified, compassionate, and committed to excellence.
• Experience with the Point Click Care (PCC) billing system is preferred.
• Excellent written and verbal communication skills are essential, along with strong problem-solving abilities.

What We Offer (Full-Time):

• Medical, Dental, and Vision coverage.
• Additional options like Accident Insurance and Hospitalization plans.
• Life and AD&D insurance included for full-time employees.
• 401(k) retirement savings.
• Paid time off: Vacation, Holidays, and Sick Leave.
• Paid orientation and training programs.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.