Dining Room Supervisor

ABOUT US

Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.

POSITION SUMMARY
The Dining Room Supervisor works to maintain or improve all standards and procedures for dining service. You provide support to management in the daily oversight of key functions and employees during the normal course of business in dining areas. The Dining Room Supervisor exemplifies our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following essential duties and responsibilities:


Dining Room Management

• Provide the highest quality of service to customers at all times.
• Oversees day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
• Responsible for orientation and training of employees. Conduct follow up service training for employees after completion of probationary period.
• Support employees in general day-to-day tasks.
• Lead daily meetings with the FOH staff about customer service, safety and hazards.
• Works with customers to ensure satisfaction in such areas as quality, service and problem resolution
• Assist in monitoring employee productivity and provide suggestions for increased service or productivity.
• Promote in the development of the food service team.
• Assist in entering the menus in Full count portal and keep it updated
• Assist with food ordering and inventory taking when necessary.
• May perform other duties and responsibilities as assigned.

Training and Policy Adherence

• Ensure compliance with various licensing and regulatory agencies, including but not limited to: Santa Clara County Department of Health, CDPH, CDSS, CalOSHA, etc.
• Ensure staff participation in monthly staff training and yearly evacuation plans.
• Report all accidents and injuries in a timely manner.
• Participate in regular safety meetings, safety training and hazard assessments.
• Attend training programs (classroom and virtual) as designated.

Upholding Company Standards:

Consistent commitment to:

• Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills
• Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public
• Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community
• Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes

Unit Responsibilities:

AM Supervisors:

• Open Kitchen, Storage, Office and Dining Room
• Check voicemail and review online orders
• Set-up room for breakfast and lunch service, enter room service meals and all breakfast and lunch call in orders into POS
• Ensure the FOH & BOH team, and the dining room are ready for service
• Ensure sanitation of robots & everyday menus after meal service
• Prepare takeout orders, expo the breakfast and lunch meals as need it, help take orders and run food to the dining room when necessary.
• Check-in with the LC dining team
• Dining Service daily pre-service meeting at 2:15PM
• Call in Staff when team shortages occur

PM Supervisors:

• Review and update Station Assignments as needed
• Assist the team in the FOH and be available for residents during service
• Dining Service daily pre-service meeting at 2:15PM & 4:50PM
• Train and direct to wait staff.
• Set-up room for dinner service, enter room service meals call in orders into POS
• Prepare takeout orders, expo the dinner meals, help take orders and run food to the dining room
• Ensure sanitation of Robots & everyday menus after meal service
• Schedule reservations, make & print the Ice Cream list
• Print Daily Meal Menu to set-up on table before service and next day breakfast's menus
• Assist in entering the menus in Full count portal and keep it updated
• Close Kitchen, Storage, Office and Dining Room

JOB REQUIREMENTS / QUALIFICATIONS

To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Years of Related Professional Experience :

• 1-2 years of related work experience.
• Knowledge of basic operation of equipment and cash-handling procedures preferred.

Educational/Position Requirements :

• High School diploma, GED or equivalent experience preferred.

Computer/Software/Technical Applications:

• Ability to use a computer.

Languages :

• Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.

Required Licenses/ Certifications/ Background:

• Must possess or be able to obtain a California Food Handler's Card before starting employment
• ServSafe certification preferred

Travel Required :

• 0%

Skills :

• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation - Actively looking for ways to help people.
• Customer Service - Manages difficult or emotional situations involving residents, resident families, and/or staff; responds promptly to needs of residents, resident families, and/or staff; responds to requests for service and assistance.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Time Management - Managing one's own time and the time of others.
• Professionalism - Presents self in a highly professional manner to others and communicate with co-workers and other departments with professionalism and respect. Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, residents, and resident families.
• Quality Management - Looks for ways to improve and promote quality.
• Safety and Security - Observes and ensures staff compliance with safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Cultural Awareness - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Culinary - Excellent working knowledge of food preparation and technical skills. Familiarity with kitchen equipment, cooking and presentation.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; continually works to improve supervisory skills.

Abilities :

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Learning - Willingness to be open to learning and growing.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ethics - Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Positivity - Ability to maintain a positive attitude.
• Presentability - Maintains high standards for work areas and appearance. Upholds dress code requirements.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Attendance/Punctuality - Consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.

Reporting Relationships:

• Number of Direct Reports (if applicable): 0

Work Environment:

• Generally in an indoor setting.
• Supervise activities and events outdoors. May be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.
• Some exposure to smoke, steam, high temperatures and humidity
• Position requires ability to work nights, weekends and some holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to:

• Stand on your feet throughout work period. Significant walking or other means of mobility.
• Possess multi-limb and eye-hand coordination
• Able to reach, bend, stoop, push and/or pull, and frequently lift/move up to 40 pounds.
• Talk or hear during face-to-face communications in a noisy commercial kitchen work area

Channing House Diversity Statement:

Channing House is an equal opportunity employer. Channing House is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on actual or perceived race (including traits historically associated with race, such as natural hair, hair texture, hair type, and protective hairstyles), color, age, religion, national origin, ancestry, citizenship, immigration status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, sexual orientation, reproductive health decision making, disability (including sensory disability and use of a service animal by a person with a disability), HIV/AIDS and Hepatitis C status, a legally protected medical condition, genetic information or data credit history, genetic information, status as a victim or domestic or sexual violence (including harassment, sexual assault, or stalking), expunged juvenile record, arrest or conviction records (except as legally required), use or non-use of lawful products off of Company premises during non-working hours, performance of duty in a uniformed service military or veteran status, or any other basis protected by local, state and/or federal law. Channing House also prohibits discrimination, harassment, disrespectful, or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.


ACKNOWLEDGEMENT

I have read and acknowledge receipt of this job description and agree to perform the responsibilities as described above. I understand this job description is intended to describe the general nature and level of work necessary to perform this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees who hold this position. I am able to perform the duties and the responsibilities of this job without an accommodation. Should I need an accommodation, I will inform Human Resources at View email address on click.appcast.io.