Internal Customer Support Specialist

Internal Customer Support Specialist

Work Flexibility: Hybrid

Location: 5670 Greenwood Plaza Blvd., Ste 125, Greenwood Village, CO

Shift: Monday Friday 8:30 AM 5:30 PM (flexible, with lunch at 1:30 PM)

Summary:

As the Internal Customer Support Specialist, you will support Sales Representatives and internal partners by accurately processing replenishment orders, coordinating inventory movement, and resolving order, shipping, and return-related needs. You will provide responsive service, maintain inventory accuracy, and collaborate across teams to troubleshoot issues and ensure products are available when needed.

What You Will Do:

• Enter and process Sales Representative replenishment orders with accuracy and urgency.
• Manage inventory transactions and product movement between sub-inventories using WMS/ERP systems.
• Coordinate product returns, shipments, and field transfers while maintaining accurate documentation.
• Monitor inventory accuracy through routine checks and cycle counts and investigate discrepancies as needed.
• Troubleshoot order, product, inventory, and workflow issues, escalating concerns when appropriate.
• Partner with Sales, Distribution, and other cross-functional teams to resolve order, shipping, and return-related needs.
• Provide timely, professional communication and updates to Sales Representatives and internal partners.
• Identify opportunities for process improvement while maintaining applicable safety, quality, and compliance requirements.

What You Need:

Required:

• High school diploma or equivalent
• 3+ years of relevant experience

Preferred:

• Warehouse/Inventory Control experience
• Associate or Bachelor's degree

$25.39 - $34.35 USD Hourly