Chief Technology Officer

Chief Technology Officer

The Chief Technology Officer (CTO) oversees the credit union's Information Technology (IT) and drives organizational vision and strategy to ensure Strategic Business Plan outcomes are met. This position reports directly to the President and Chief Executive Officer with responsibility for leading and directing the credit union's IT personnel, systems, infrastructure, networking, policies and practices to support business goals, improve efficiency, enhance member services, and facilitate technology use for all credit union employees. This position plays an integral role on the Executive Team to ensure that strategic objectives, goals, and institutional growth are achieved and in accordance with policies of the Board of Directors, corporate charter, and government regulations.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinates with other Executive Team Members to integrate technology into business functions.
• Leads communication and reporting activities between departments and branch offices to ensure availability of technology and data required for efficient daily operations.
• Oversees Information Technology and partners with the Executive Vice President (EVP) and Chief Financial Officer (CFO) to budget for sufficient investments and to achieve growth targets as outlined in the Strategic Business Plan.
• Diagnoses problems quickly and shows foresight into potential issues and strategies to resolve those issues.
• Provides strategic and tactical planning, development, evaluation, and coordination of technology systems for the credit union.
• Ensures the continuous availability and responsiveness of financial and administrative systems to effectively operate.
• Drives digital transformation, cybersecurity governance, and data strategy to support business goals and maintain a competitive edge.
• Recommends process improvements by evaluating operations with technology needs and vice versa.
• Creates reports to evaluate key aspects of credit union performance to drive strategies and determine needed technology changes.
• Communicates information on the technology activities of the credit union to State and Federal agencies, credit union management, and Board of Directors.
• Evaluates all factors, performs appropriate cost/benefit analyses, and accounts for acceptable risks in recommending technology investments.
• Serves as a representative in professional, business, and community organizations to promote credit union services.
• Communicates areas of accountability and performance expected of IT personnel.
• Determines standards of performance as a basis to review IT employees' progress.
• Recommends IT employees' salary adjustments, promotions, and dismissals.
• Makes decisions in accordance with government laws and regulations.
• Attends credit union chapter events and other credit union related functions.
• Analyzes and complies with government laws and regulations. This includes maintaining knowledge of all applicable regulations and laws and keeping abreast of updates and changes to legislation, industry best practices and regulatory guidelines such as BSA/OFAC/AML/CTR laws, rules, and regulations.

Other Duties

Other duties, responsibilities and activities may be assigned.

Supervisory Responsibilities

This position will directly supervise the IT department. This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

Analytical - Synthesizes complex or diverse information to apply appropriate strategies; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Negotiation And Persuasion – Remains tactful and diplomatic at all times; Knows when to compromise and when to take a stand to ensure set goals and objectives are achieved.

Project Management – Sets goals, Plans and manages tasks and risks, Develops project plans; Coordinates projects and activities; Communicates changes and progress; Completes projects on time and within budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Service - Manages difficult or emotional situations; Responds promptly to needs of members, employees, and business partners; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Communication – Expresses views clearly and effectively to others both verbally and in writing; Builds rapport and easily adapts to the characteristics or needs of the audience; Promotes dialogue between people to understand others' views and points; Appears confident and exhibits a professional and courteous image.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Builds morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Accessible to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports the credit union's goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety And Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications/Experience

Bachelor's degree or equivalent; or more than 10 years related experience and/or training; or equivalent combination of education and experience.

• Experience utilizing, evaluating, and upgrading a financial institution's core data processing platform and facilitating core integrations with multiple third-party systems.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from business partners, regulatory agencies, and credit union members. Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its