Enterprise Success Lead
Datorth
Guide Datorth’s strategic customers through modernization, streaming adoption, and AI activation by orchestrating the right experts at the right time.
Serve as the primary executive contact, ensuring every deployment drives measurable business outcomes.
Design adoption roadmaps, align stakeholders, and identify expansion paths across data and AI initiatives.
125% Net retention target
What you’ll own
Lead complex customer relationships across technical, operational, and executive teams to maximize the value of Datorth.
Strategic partnership
Develop multi-year success plans that connect Datorth capabilities to customer priorities.
- Facilitate discovery workshops and value mapping
- Align measurable outcomes and adoption milestones
- Collaborate with product on joint innovation agendas
Executive communication
Lead quarterly business reviews and executive steering committees.
- Provide transparent health reports and risk mitigation plans
- Showcase wins and next opportunities with data storytelling
- Coordinate C-suite touchpoints with Datorth leadership
Cross-functional orchestration
Partner with success engineers, solutions architects, and support to deliver outstanding experiences.
- Run cadence meetings and incident response retros
- Drive adoption of best practices and governance models
- Capture customer insights to influence roadmap
What we’re looking for
Thoughtful, data-driven leadership with a passion for empowering customers through transformational change.
Experience
8+ years in customer success, consulting, or technical account management supporting enterprise software or data platforms.
- Comfort navigating complex, multi-stream programs
- Ability to translate technical topics into business value
Domain knowledge
Understanding of modern data and AI architectures, streaming technologies, and cloud ecosystems.
- Familiarity with data governance, analytics, or ML operations
- Appreciation for security and compliance requirements
- Experience with SaaS usage analytics and health scoring
Mindset
A customer advocate who thrives on collaboration and continuous improvement.
- Outcome-oriented with a proactive problem-solving approach
- Strong facilitation, negotiation, and storytelling skills
- Ability to mentor teammates and scale best practices
Why join Datorth
Be part of a fast-growing team defining how enterprises harness data cloud and streaming technologies.
- Competitive salary, equity, and bonus program
- Comprehensive benefits and wellness support
- Professional development budget and mentorship
Vacancy posted 10 hours ago
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