After Sales Care Specialist

Job Description

Job Description

Overview

To expedite special product line needs in the area of warranty or non-warranty, repairs, minor installation, product complaints, etc. Focus is the Andersen Dealer Service Network and Therma-Tru warranty programs, however, may include other product issues.

Responsibilities

• Visiting jobsites to resolve service issues by performing service or maintenance.
• Filling out Service Job paperwork completely and accurately.
• Collecting service fees from customers in the field and properly processing them through the point-of-sale system.
• Properly maintain stock service inventory on the service truck and keep truck neat and clean.
• Maintain and inventory of service tools.
• Pick and load service parts onto the truck.
• Communicate with various parties involved in completing service such as homeowners or contractors, Curtis Lumber sales staff, vendor service persons and Curtis service coordinator to resolve issues in a timely manner.
• Inform customers about the product so they are aware of available enhancement and upgrade options for their homes. The intention is to develop sales leads for increased company profit.
• Develop new and existing skills through educational programs with both company provided and self-directed training.
• Comply with all Company policies including conduct and safety.
• Adhere to Company operational and security policies.
• Adhere to dress code and proper personal hygiene.
• Adhere to scheduled hours/work week.
• Willing to become a member of a committee/team for current or new programs to ensure their success.
• Attendance at Company/store meetings, seminars, product knowledge training, clinics, etc. is mandatory.

Other duties may be assigned.

Qualifications

• High School diploma or equivalent with a minimum of 2-3 years related work experience in the area of inventory management