FRONT DESK RECEPTIONIST - 2pm - 10pm

Front Desk Receptionist - 2pm - 10pm

YWCA Central Massachusetts - Worcester, MA 01608

Overview

Salary Range $17.00 - $17.00 Hourly Position Type Full Time Job Shift Any Education Level High School Travel Percentage None Category Customer Service

Description

Job Title: Front Desk Receptionist Department: Front Desk Support Reports to: Front Desk Coordinator Effective Date: 2/25/26 Schedule: Monday through Friday, 2 pm - 10 pm Job Summary: As a receptionist, you will provide coverage to support the overall operations of the Association which promotes the highest quality of customer service for members, participants and the public in a profession/confidential manner.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Handles all incoming and outgoing calls, page staff and residents, and accepts and relays accurate and clearly defined messages.
• Greets and directs public to various locations and meetings in the building.
• Provides information to public regarding programs, workshops, membership, parking and other relevant procedures.
• Provides program and membership information to the public, closes sales, and relays all internal communications as necessary via intercom.

Qualifications

Required Skills/Abilities:

• Computer literate, with working knowledge of Microsoft Office products
• Detail-orientated, organized and self-motivated.
• Excellent communication, people and customer service skills
• Ability to prioritize and effectively handle multiple tasks

Education and Experience:

• High School Diploma or equivalent
• 18 years or older

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.