Senior Loan Servicing Specialist

Join a Team That Makes a DifferenceAt 7 17 Credit Union, our mission is simple: We help people improve their lives financially and support the communities we serve.We are seeking a detail-oriented and member-focused Senior Loan Servicing Representative to support our Real Estate Lending team. In this role, you will serve as a subject matter expert in loan servicing while providing exceptional service to members, colleagues, investors, vendors, and other external partners.If you have mortgage servicing experience, enjoy problem-solving, and take pride in accuracy and customer service, we'd love to hear from you.What You'll DoAs a Senior Loan Servicing Representative, you will:Provide prompt, professional service to members by phone, in person, and through other communication channels.Process a variety of loan servicing transactions, including:Title workLoan payoffsSkip paymentsLoan servicing documentationReal estate tax collectionsComplete new loan set-up and funding transactions.Monitor and service adjustable-rate loans, including payment and rate changes.Perform escrow analysis and manage tax and insurance disbursements.Process loan corrections, adjustments, and amortization calculations.Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.Balance general ledger accounts and process professional fee payments.Conduct quality control reviews and audits of loan files.Provide backup support and training assistance to other loan servicing team members.Build strong member relationships and enhance the overall member experience through every interaction.Why Join 7 17 Credit Union?Competitive paySupportive team environmentOpportunities for professional growthMeaningful work that positively impacts members and communitiesStable and respected financial institutionApply TodayIf you're looking for a rewarding career in mortgage and loan servicing with an organization committed to its members and employees, we encourage you to apply.7 17 Credit Union is an Equal Opportunity Employer and values diversity in the workplace.QualificationsRequired EducationHigh school diploma or equivalentRequired ExperienceMinimum of 12 months of hands-on experience within the last 5 years processing or servicing first mortgage loansRequired SkillsStrong attention to detail and accuracyExcellent customer service and communication skillsAbility to maintain confidentialityStrong organization and time management skillsProblem-solving and decision-making abilitiesAbility to learn and use financial software and systemsProficiency with Microsoft Excel (must pass Excel assessment)Ability to work independently and collaboratively in a team environmentWhat Makes You SuccessfulThe ideal candidate will demonstrate:Professionalism and sound judgmentStrong interpersonal skillsA positive, member-first attitudeInitiative and resourcefulnessCommitment to accuracy and complianceAbility to manage multiple priorities while maintaining quality standardsPhysical RequirementsPrimarily seated office environment with some standing and walkingAbility to lift up to 10 pounds occasionallyFrequent computer and phone use #J-18808-Ljbffr