IT Support Specialist

Job Description

Job Description

IT Support Specialist with 1 to 3 years of experience managing day-to-day user, hardware, software, and network support for an organization. Salary dependent on abilities. Range listed but not fixed.

Job Overview:

• Role: Mid-level IT Support / Systems Technician
• Experience Required: 1–3 years in IT support, help desk, or technical troubleshooting.
• Education: Associate’s degree in Information Technology, Computer Science, or equivalent hands-on experience.

Key Responsibilities:

• Technical Support: Resolve incoming employee for desktop software, hardware, laptops (Mac and PC), and mobile devices.
• System Administration: Install, configure, and update operating systems (Windows, linux and macOS) and business applications.
• Network Maintenance: Troubleshoot basic LAN/WAN, Wi-Fi, and printer connectivity issues cabling install and troubleshooting.
• User Management: Set up new user accounts, manage password resets, and administer basic access permissions. badge creation and management.
• Documentation: Track IT requests, document solutions, and escalate complex network or security problems to senior staff.

Required Skills and Qualifications:

• Technical Knowledge: Familiarity with Windows, Linux, macOS, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
• Certifications: Preferred credentials include CompTIA A+ or Network+, but not required.
• Soft Skills: Strong customer service, patience, and clear communication for helping non-technical staff, motivated, self starter, good work ethics.
• Problem-Solving: Ability to diagnose root causes quickly and prioritize multiple support tasks under deadlines.

We are looking for an aspiring IT professional with a powerful drive to grow and succeed. If you have a proven ability and eagerness to learn, we are fully prepared to invest in your training. This is a rare, high-potential opportunity to launch your career in technology with an organization dedicated to your professional development.