Customer Experience Team Member

Job Description

Job Description

About Us

Legacy Bids is a family-run business that values hard work, a great attitude, and true team spirit. We operate online auctions and work together to get products listed, sorted, and delivered to our customers with care. Our workplace is supportive, upbeat, and driven by a shared goal: doing great work while enjoying the people around us.

At Legacy Bids, our Customer Experience Team is the friendly face of our customer pickup operation. You'll play an essential role in creating a smooth, efficient pickup experience by picking customer orders, checking customers in upon arrival, and loading purchases into their vehicles safely and accurately.

This is a fast-paced, active position where every day is different. You'll rotate between all three key functions of our Customer Experience dept - Picking, Check-In, and Load Out—working closely with your teammates to keep orders moving and customers happy.

We're not just looking for experience—we're looking for the right mindset. A positive attitude, strong work ethic, and willingness to jump in wherever needed are what make someone successful at Legacy Bids. If you enjoy staying active, helping people, and working as part of a close-knit team, you'll fit right in.

This is a hands-on role that keeps you moving throughout your entire shift. You'll spend your day walking throughout the warehouse picking customer orders, greeting and checking in customers as they arrive for pickup, and loading merchandise into customer vehicles in our outdoor, parking/curbside pickup area.

Because our Load Out and Check-In pick up areas are outdoors, you'll work in all types of weather—from summer temperatures that can exceed 115&degree;F to cold, windy winter days. If you enjoy staying busy, don't mind working outside, and take pride in providing great customer service, this is the job for you.

Safety, accuracy, and teamwork are at the heart of everything we do. You'll use warehouse systems technology to locate orders, communicate with teammates, and ensure every customer receives the correct items quickly and efficiently.

You're dependable, energetic, and enjoy physical, fast-paced work. You can remain on your feet and walk for up to 10-hour shifts, regularly lift up to 50 lbs., and work comfortably in changing indoor and outdoor conditions throughout the year.

You have a positive attitude, communicate well with both customers and coworkers, and take pride in providing excellent service. You're organized, pay attention to detail, and understand that every interaction helps create a great customer experience.

Warehouse, order fulfillment, retail, and/or customer service experience is a plus—but what matters most is your willingness to work hard, learn quickly, and be a dependable member of the team. Bonus points if you're bilingual!

At Legacy Bids, you're not just clocking in—you're joining a family. We value respect, teamwork, and creating a workplace where people genuinely enjoy working together.

Here's what you can count on:

• Competitive pay
• 401(k)
• Flexible schedules
• A tight-knit, team-first culture where your hard work is noticed and appreciated

We work hard, have fun, and show up for each other. If you're looking for an active job where every day brings something different and your efforts directly impact our customers' experience, we'd love to meet you.