Field Assurance complaint Handling - Urgent Need

Position: Field Assurance complaint Handling - Urgent Need Location: Salt Lake City, UT Duration: 3 Months Contract Total Hours/week: 40.00 Shift: 1st shift Description Field Assurance complaint Handling, may also do some trouble shooting for Ultrasound equipment over the phone or assist the customer with next steps. Must have good communication verbally and written (emails). Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by client. Provide follow-up service by calling customers who have recently had service interactions. Maintain accurate records and documentation on service tickets. Follow up on shipped parts that require a parts return (RMA). Complete service documentation as required. Interface and work closely with advanced support specialists as required. More entry level, candidate out of Tech school, computer science. Experience with troubleshooting, tech customer service, wide range technical background over phone accepted. medical background not required, Networking, windows tech support.. etc. Qualification & Skills Minimum High school diploma, GED. If no Tech school degree, Must have at least 2-3 years’ experience in a related area or equivalency required. Demonstrated human relations and communication skills. Experience in Word Processing and spreadsheets, and strong telephone skills. Ability to work with customers and sales representatives to troubleshoot possible issues with capital equipment. #J-18808-Ljbffr MillenniumSoft Inc