Sales Manager

Job Description

Job Description

We are proud to operate across some of the nation's busiest and most dynamic airports, serving travelers from coast to coast. Our current locations include New York’s John F. Kennedy International Airport (JFK) in Terminals 1, 4, and 5; Washington Dulles International Airport (IAD) in Terminal B; Baltimore/Washington International Thurgood Marshall Airport (BWI) in Concourse A-B; Bradley International Airport (BDL) in Connecticut’s Main Terminal; and Houston’s George Bush Intercontinental Airport (IAH) in Terminal D.

As part of our continued growth and expansion, we are excited to welcome several newly acquired operations to our network, including Daniel K. Inouye International Airport (HNL) in Honolulu, Kahului Airport (OGG) in Maui, and additional operations at JFK Terminal 4.

This expanding footprint reflects our commitment to delivering exceptional service in premier travel destinations across the United States. With a presence spanning major metropolitan hubs and world-renowned island gateways, we are excited about the future and the opportunities ahead for both our team members and the travelers we serve.

HAWAII APPLICANTS ONLY

Position Title: Sales Manager Date: April 2026

Reports To: General Manager Exempt/Non-Exempt: Exempt

Summary:

The Sales Manager will partner with the General Manager to build a successful business unit with a team of sales professionals who provide exceptional customer service. The Sales Manager will challenge and inspire the team to achieve increased profitability and sales and maintain a standard of service excellence.

Responsibilities:

• Customer service - Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Ensures the team follows core standards for the selling floor, cash wrap to deliver consistent experience with the customer.
• Sales - Drives the planning and execution of sales events, tastings etc. Supports omni channel initiatives. Drives UPT and ADS. Reviews results and business trends to quickly identify and address areas of opportunity.
• Merchandising & Visual Execution - Owns the selling floor set process as well as the merchandising and core standards. Actively walks the selling floor and strategizes with team to plan and execute all merchandising and visual elements.
• People - Select a team of qualified selling focused associates: to build a bench for future advancements and promotions. Ensure supervisors are conducting daily roll calls. Conduct ongoing Talent analysis of associates: establish career progression plans for key players and positions to match best talent resulting in retention of best people and turnover reduction. Monitor and address performance issues on a timely basis. Celebrate and recognize selling successes and coach associates to improve selling performance. Review and utilize all scorecards, and associate’s observations: provide feedback to supervisors and identify areas of opportunity.
• Ensure all Airport and security policies are adhered to and reinforced with the staff.
• Ensure Company asset management policies are adhered to including daily merchandise inventories, cash audits, alarm updates, etc.
• Resolve issues and coach staff to improve their performance.
• The Sales Manager will also assist in the Open/close of their specific location, receiving and merchandising stock, till/cash management and overseeing flight sheets

Education and Experience:

• 2+ years retail management experience
• Retail operations knowledge including sales, customer service, merchandising, inventory and loss prevention
• Staff development experience; knowledge in staffing, coaching counseling, training and development.
• Strong computer skills including MS office and POS Systems