Customer Service Representative--Chicago, Illinois

Customer Service Representative

OPC Pest Services rapidly expanding in the Northeastern Illinois and Chicago service areas --if you're looking for competitive wages with a stress-free work environment, we have amazing job opportunities with full-time employment all year round! We're searching for our next Customer Service Representative and if you're looking for competitive wages and you embrace an engaged, team-centered work environment as you work to assist technicians and customers, we have an amazing career in our Customer Care Center for you!

We Offer

• Competitive hourly wages dependent on skill level--starting wages between $18-$22 per hour;
• Cut the commute--work from home! Our CSRs are trained onsite to start then work from home (must have a designated home office space with acceptable internet speeds);
• Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information);
• 401(k) plan with 4.5% company match, Rollins Corporation employee stock purchase plan;
• Six paid holidays and a generous PTO (paid time off) program-- receive up to 15 PTO days your first year ;
• Employer discount program through PerkSpot;
• An energetic and diverse staff that appreciate each other and the communities that we serve.

We look forward to having you on our Team!

Responsibilities

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations.

What You'll Be Doing:

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and promotional information
• Maintain accurate records utilizing customer service software applications
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

What We're Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.

Excellent communication and problem-solving skills are crucial to our business.

If you are a collaborative partner with a strong work ethic who can appreciate providing support while assisting others, this is the right career fit for you.

If you're organized and enthusiastic, you are ready to be a P.E.S.T.!

Our Core Values

Be a P.E.S.T .

Professional.. . Do your best to be the best

Ethical.. . Do the right thing

Selfless. .. Do more for others

Teamwork. .. Do it for you, me & OPC

Join OUR High Quality Customer Service Team!

Qualifications

• High school degree or equivalent
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
• We require successful completion of background check and drug screen

Apply today to become a P.E.S.T. with OPC !

OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities Employer.