Field Service Technician

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The position can be hired as a Field Service Technician (Requisition ID # 2026-29166) or a Field Service Technician‑Network (Requisition ID # 2026-29165) depending on the skills and qualifications of the candidate. Please reference the specific posting for the minimum qualifications required. Due to in‑field support and on‑call requirements, the selected individual must reside within a 60‑minute driving distance from the Mooresville, NC warehouse at 420 S Academy St, Mooresville, NC 28115. Responsibilities Assist with and perform on‑site installations, testing, splicing, repairs, and maintenance of telephone equipment, general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products and services for new and existing customers. Identify the location of defective cable using test equipment and repair buried, aerial, underground, or customer cable. Locate cable and fiber in response to customer requests or construction needs. Pole‑climbing and operating construction equipment is required. Locate, identify and mark company underground and buried facilities to prevent damage. Keep an orderly log of all locate requests in the exchange area. Perform cable fault acceptance tests on newly constructed facilities. Provide troubleshooting support techniques and corrections. Respond to “trouble” dispatches. Provide support for enhancing and maintaining record systems (cross‑connects, line groups, network elements, etc.). Provide excellent customer service and proactively educate and sell TDS products and services to customers. Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside‑plant facilities and equipment. Qualifications Required Qualifications Must have and maintain a valid driver's license. Must follow TDS attendance guidelines in order to meet business needs, including obligations to customers and customer needs. Other Qualifications Upon hire, successfully complete customer‑specific requirements, which may include a background check administered by the customer. Be available for on‑call/standby responsibilities and may require occasional travel. Willing to work overtime as needed. Successfully pass all components of the Safety Course curriculum. Maintain DOT (Department of Transportation) requirements related to operating vehicles with a combined GVRW of >10,000 lbs. A+ certification and computer networking experience. Gain an understanding of telecommunication products and services across various areas. Practical knowledge/experience with computer applications, including databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, and MS Excel. Work and make decisions independently with little or no supervision. Demonstrated customer service and sales skills, as well as effective verbal and written communication skills for interaction with internal and external customers. Proven organizational skills and ability to multi‑task. Ability to operate vehicles with manual transmissions. Physical Demands and Work Environment While performing the duties of this job, the associate is regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment, and telephone. The associate communicates with customers, moves about and reaches for items, stoops, kneels, crouches, or crawls. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally up to 100 pounds. Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position may require working outdoors, in mechanical or equipment rooms, and possible extreme weather conditions. Exposure to moving mechanical parts and heavy equipment is common. Benefits We believe in taking care of our team. Associates scheduled to work 20 or more hours per week have access to the following benefits: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short‑Term & Long‑Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the diversity of our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards. Pay Range (Hr./Yr.) $22.62/Hr. - $33.94/Hr. #J-18808-Ljbffr