Customer Service Representative

Customer Service Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

About the Role

We're hiring a Customer Service Representative to handle inbound calls, schedule jobs, and follow up with customers for our home repair and remodeling business. This is a fast-paced, customer-facing role that combines service, coordination, and light sales follow-up. You will be the first point of contact for customers and play a key role in keeping jobs moving.

What You'll Do

• Answer inbound calls from customers requesting home repair services
• Schedule on-site estimates and service appointments
• Make outbound follow-up calls on quotes and open jobs
• Communicate with customers and technicians to keep schedules on track
• Enter and manage job details in our system
• Greet customers in-office when needed

What We're Looking For

• Strong communication skills (phone + in-person)
• Comfortable making outbound follow-up calls
• Organized and able to manage multiple tasks at once
• Basic computer skills (CRM/scheduling software experience is a plus)
• Reliable, consistent, and customer-focused
• No experience necessary - we will train you and you will have your own coach

Compensation & Benefits

• $20$23/hour based on experience
• Quarterly performance bonus
• Paid vacation (accrual begins after 90 days)
• Additional paid time off
• Training and ongoing support

Work Environment

• Small team, fast-paced office
• High call volume at times
• Team-focused environment with clear expectations

Who This Role Fits Best

• Like talking to people and solving problems
• Stay organized under pressure
• Don't mind making follow-up calls
• Want a stable, long-term position with growth potential

About Us Handyman Connection of Matthews provides professional home repair and remodeling services. We work with skilled technicians and focus on delivering a strong customer experience from first call to job completion. Apply today if you're looking for a steady, team-oriented role where your communication and organization skills matter.

Compensation: $20.00 - $23.00 per hour

Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.

If you're interested in high earnings potential, a flexible schedule that you control, using your skills to help improve other's lives, Handyman Connection might be a great fit for you.

Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.