Customer Implementation Manager

Return to jobs list Customer Implementation Manager Job type: Full Time · Department: Customer Implementation · Work type: Hybrid · USD 105,000-150,000 / year New York, New York, United States Our Mission We’re building infrastructure for modern healthcare delivery. Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center. Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel. Today, over 2 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 20 million patients in total—rely on Healthie to deliver clinically excellent healthcare in over 35 specialties, from preventative medicine to complex chronic care management. We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered. Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. Learn more at _________________________________________________________________________________________________________ About the Role Healthie is seeking a strategic, hands‑on Customer Implementation Manager (CIM) to join our Enterprise Customer Management organization. This role leads implementations for some of our largest digital healthcare customers, driving successful onboarding, product adoption, and long‑term customer value. As the primary point of contact during implementation, you will serve as a trusted advisor and advocate for customers throughout the implementation lifecycle, guiding them through onboarding and go‑live to help them achieve their business objectives. You will own implementation health and progress, coordinate cross‑functional teams, manage evolving requirements, mitigate risks, and ensure customers remain aligned with key milestones and timelines. You will collaborate closely with Customer Success, Product, Sales, Support, and Solutions Engineering to resolve challenges, improve processes, and help scale a seamless customer experience across the organization. This role requires balancing customer relationship management with operational execution, bringing structure and clarity in fast‑moving or ambiguous environments. Details This is a full‑time, hybrid position, located in our NYC HQ. The OTE for this role is $105,000 – $150,000 per year. U.S. work authorization is required and Healthie does not provide sponsorship. This role may require up to 15% travel, as some customers may request onsite meetings. _________________________________________________________________________________________________________ About You You have 4+ years of experience in customer implementation, customer operations, program management, or customer success operations, with a proven track record of managing customer projects focused on outcomes and driving value. You have experience in digital healthcare services or a regulated SaaS environment, with familiarity in healthcare workflows, digital health solutions, and compliance considerations (e.g., HIPAA). You have a strong ability to translate complex business and technical requirements into actionable plans, drive clear communication, and align execution across teams. You have a deep understanding of the SaaS customer lifecycle, including onboarding, implementation, adoption, and cross‑functional handoffs. You have experience partnering cross‑functionally with Customer Success, Engineering, Product, Sales, and Support teams to drive alignment and execution where roles or processes may still be evolving. You are an excellent communicator and collaborator who leads through influence and can engage technical, operational, and executive audiences. You thrive in fast‑paced, ambiguous environments and bring a strong bias toward execution, continuous improvement, and data‑informed decision‑making. You are comfortable taking ownership, asking hard questions, solving problems proactively, and helping establish clarity and accountability in environments where processes are still being defined. You are passionate about healthcare and committed to improving patient outcomes and experiences. You embody Healthie’s core values (Respect, Reliability, Resilience), showing ownership, follow‑through, and calm leadership in high‑stakes customer moments. Bonus points if you have experience helping define or evolve implementation processes, templates, or handoffs in a growing SaaS organization. _________________________________________________________________________________________________________ Interview process Quick chat with a recruiter at Healthie (15 minutes) Interview with Caseley, VP of Customer Management (20 minutes) Interview with Dana, Director of Customer Implementation (30 minutes) Presentation with Implementation team (30 minutes) Meet with Tariq, COO (30 minutes) Final sync with Dana (15 minutes) Reference checks To learn more about Working at Healthie & our benefits, click here. Healthie participates in e‑verify #J-18808-Ljbffr Neara