Implementation Manager

Here’s what you’ll be doing: Support the Sales team in creating compelling, tailored solutions for prospective customers. Work with Sales and Product to articulate and monitor feedback received during conversations with prospective customers. Own Welkin’s internal solution creation and demo construction processes. Become a subject‑matter expert on specific customers’ businesses and use cases as they move through proposals and contracting. Post‑contracting, act as project manager and cross‑functional coordinator between the customer’s project team and Welkin’s Product and Engineering teams in creating detailed software specifications for customers’ Welkin configurations. Maintain expert‑level knowledge in crucial product functionality and help iterate on Welkin’s internal processes for defining customer configurations. Prepare and give technical presentations to explain how the products and services work to potential and existing customers. Work with the customers and engineers to ensure the product meets their requirements. Communicate with the sales team to understand consumer demands and offer sales support where necessary. Assist in securing orders, guaranteeing product standards, and ensuring product delivery within committed timelines. Establish customer rapport and acceptance. Help customers solve problems with product usage. Ability to manage multiple implementations at the same time (upwards of 10‑15 at various stages). Recommend new and improved product features to the customers and explain how platform features may be more cost‑effective and less complex than 3rd‑party vendors. Excellent communication skills with industry‑specific expertise, understanding stakeholders’ needs. Possess strong technical skills to communicate a product vision to the engineering and development team. Focus on high‑quality results completed within the implementation plan’s specified timeframes. Here’s what you need to be successful: Minimum 3 years experience as an Implementations Specialist, Sales Engineer, Solutions Architect or a similar role at the intersection of product thinking and customer relationship management. Minimum 3 years of related experience in a SaaS and cloud technology environment. Experience working in a start‑up environment and ability to thrive in a fast‑paced setting while distilling complex scenarios into actionable elements. Past healthcare industry experience is required. Excellent project management skills, clear communication (both verbal and written), and ability to manage large cross‑functional projects against tight deadlines. Software product knowledge to discover use cases, propose product‑level solutions, and work internally with Product on Welkin’s roadmap. Technical knowledge to discuss integration strategies and explain implementation tradeoffs. Experience showcasing and discussing APIs and middleware integration models at a high level. Excellent customer‑facing communication skills; ability to build Welkin’s credibility with confidence and competence. Curious problem solver with attention to detail and passion for customer satisfaction. Optimistic about the potential of changing the healthcare system. Benefits Comprehensive medical, dental, and vision coverage. Option to contribute to your retirement via a 401(k). Flexible PTO policy with 2–5 weeks of vacation, averaging 3–4 weeks. Fully remote with a monthly benefit allowance of $200 to improve your working‑from‑home environment and wellness. Pre‑tax contributions to medical, dental, vision, and dependent care expenses through FSA/DCFSA. Generous parental leave policy for all parents, regardless of gender identity or birth manner. Equity and competitive salary. Equal Opportunity We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we’re taking steps to meet that commitment. #J-18808-Ljbffr